 How does your staff answer the phone?
If you have HP, are they trained to ignore "how much does it cost to tan there?" questions?
Do they work on selling the HP like it is the best thing since sliced bread?
Do they really understand how it works? And are able to convey that to the client?
Sit back once and a while and check up on how their phone skills are. I have seen even the best employee get lazy and not go into the correct speal.
Now with season coming into play, the phone starts ringing much more. You can't afford to lose clients due to uneducated or lazy staff.
-James |