Just Curious James, do you have that script there for the employee's to read, or do they just memorize it? We don't have any particular script to follow, but giving prices is only a last resort for us. we try to get them into the salon to try the equipment, we explain we have far too many plans to discuss them all over the phone, and it would be better for the client to atleast see if not actualy try the equipment before they make their decision based on price only. WE also tell them they realy need to see how great our equipment is and how well the units tan. If they say they are going to call a few more places first for prices then we say, we will be the most expensive place in town, but, we are running some of the top brands of equipment, they are always very well maintained, very clean, and all our staff is certified. We garauntee that if the client follows our instructions on tanning, they will without a dought get a much better tan with us. We specialize in Tanning, other places are gyms or combo gym/hair salon, that use tanning as a side line. |