[Natureboy]

Originally Posted by springboktanning

Just Remember you allegedly according to posters will allegedly get great customer service as well when you buy a magic 636. One of the alleged companies who sells the Magic 636 called Tantech in California but now i think they go buy the name of sunitalia and have allegedly moved to vegas gave my tanning salon the worst customer service i have experienced from any company since i opened the salon nearly nine years ago. .i believe their are other companies selling the magic 636 , and i would definetely avoid buying from Tantech or now allegedly called SunItalia LLC in Vegas and i believe they allegedly are the same owners who i believe their names are Patrick, and Paris and Roman who called themselves allegedly TanTech when they were in southern CA. Below is a story of my experience with this company.

When you spend 54k of your hard earned money on new equipment which i did from this company called Tantech in Southern Cal, ((and i allegedly think they go by the name of SunItalia and are located in vegas)) that doesnt work like it should for about 3 years, and you have a frustrating time getting the selling party to make your equipment perform like it should, and show very little interest after changing parts twice in the beginning which didnt solve the problem,and having a hard time getting the company to return your calls or even send a tech when THEYare a hour and a half drive, it is a very bad situation for you and your clients. My readings averaged between 60-70 on solarmeters 5.0 at the hp lamp and i had to resort to changing lamps at 150-200hrs. i have not come online about this situation for obvious fear the situation could get worse. The beds were both finally fixed about +/_20 something months. Times change quick and we have huge need for a true 360 hp, so unfortunately i am gonna have to sell the beds now that they are finally working.
I think you can buy the beds from Al somebody who i think is located in Indianapolis; but am not sure(aLAN THE OWNER OF TANTODAY COULD TELL YOU the no and company name of Al.I have never done any business with Al so i could not make an opinion on his company. REMEMBER TO DO YOUR HOMEWORK ON THE COMPANY THAT YOU BUY BEDS FROM

He has a good point. Getting parts, a call back, whatever from Tantech is like pulling teeth. They really have to get their act together.

I do get good tech service on the phone from Mathias if something is wrong with the bed. Just gettting the parts half the time is a huge undertaking.

My service in Canada is fantastic. Too bad he has to go through Tantech to make anything happen.