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elitetann · 23rd June 2008, 04:21 PM

I am just disappointed in how i have been handled with this machine-I have taken a few months off from complaining because no one listens or helps anyway-so im getting ready to start again-This is my issue-I am leasing the 250 max,from suncapsule-the installation was a horror show-took about 8 hours to install-(suncapsules people did the install),i am so mad i thought i had saved the email with all the complaints i had sent to them a week after the install-but i cannot find it on my computer-anyway there was about 10 issues-well the worst was -my employee i had her go in 1 week after the install-(20people or so had already been in there)well-it goes on and i hear her screamin,im like open the door-well she couldnt-I unlocked it from the outside and when i walked in to the dressing room-she was in the tanning part-the door with the lamps had fell off the bottom hinge-her and i shimied it open-I called suncapsule-left all scratches in machine floor,bent a little piece on the door-well the guy -(who was Very new-came down to fix it-
my lingering problem is this-30 minutes the lamps had on them and tops and bottoms were black-so now the machine has 140 hours on it all lamps black-7 starters have gone -called suncapsule told me to ship lamps so they could test them-lamps came back distroyed-fed ex responsible-so i called back suncapsule and told them-they told me come to find out theres nothing wrong with the lamps theres no need for me to send them out again-like i said this all happened a few months ago -i got so tried of the fight ,i stopped-but just changed the lamps ion one of my beds and it tans better than the lamps in this booth-Im just venting-and wish someone at cosmedico or suncapsule would have helped me out with this lamp situation,i have only and always bought cosmedico lamps-and all 3 booths are suncapsule-and also when i was in talks of getting the 250 max i was never aware that after i got it there would be the cyclone hp released ,,something i aslo think i should have been told--anyone have any suggestions etc,would be haelpful thanks

23rd June 2008, 04:21 PM	#1 (permalink)
elitetann Rookie Join Date: Oct 2007 Location: ri Posts: 35	250 max I am just disappointed in how i have been handled with this machine-I have taken a few months off from complaining because no one listens or helps anyway-so im getting ready to start again-This is my issue-I am leasing the 250 max,from suncapsule-the installation was a horror show-took about 8 hours to install-(suncapsules people did the install),i am so mad i thought i had saved the email with all the complaints i had sent to them a week after the install-but i cannot find it on my computer-anyway there was about 10 issues-well the worst was -my employee i had her go in 1 week after the install-(20people or so had already been in there)well-it goes on and i hear her screamin,im like open the door-well she couldnt-I unlocked it from the outside and when i walked in to the dressing room-she was in the tanning part-the door with the lamps had fell off the bottom hinge-her and i shimied it open-I called suncapsule-left all scratches in machine floor,bent a little piece on the door-well the guy -(who was Very new-came down to fix it- my lingering problem is this-30 minutes the lamps had on them and tops and bottoms were black-so now the machine has 140 hours on it all lamps black-7 starters have gone -called suncapsule told me to ship lamps so they could test them-lamps came back distroyed-fed ex responsible-so i called back suncapsule and told them-they told me come to find out theres nothing wrong with the lamps theres no need for me to send them out again-like i said this all happened a few months ago -i got so tried of the fight ,i stopped-but just changed the lamps ion one of my beds and it tans better than the lamps in this booth-Im just venting-and wish someone at cosmedico or suncapsule would have helped me out with this lamp situation,i have only and always bought cosmedico lamps-and all 3 booths are suncapsule-and also when i was in talks of getting the 250 max i was never aware that after i got it there would be the cyclone hp released ,,something i aslo think i should have been told--anyone have any suggestions etc,would be haelpful thanks