Re: what would you do?
It's a business. Cut the other employees hours and give this girl a chance to shine. If she isn't everything advertised then you can push her hard to be what you need to her to be. I don't understand why you would want to protect employees whose shifts you constantly have to cover. Cut their hours they will self select out.
If you need a scapegoat, blame the franchisor for promising her 30 hours or more and you had to do it??
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