Helios address problem - TanToday

crystalnc · 8th June 2009, 02:52 PM

We're currently using v11 and have always had problems with printing the entire address on mailing labels. If you use smartmail or "marketing labels", the apt # field doesn't print on the label causing a lot of return mail.

I've contacted Helios on this issue a few times and all I get is "yeah, you're right. I'll pass it along". Has anyone else encountered this problem? Is there another way to manipulate the data to extract that particular field to print with the address. I've even tried exporting the data to Microsoft Access.

Thanks,
Crystal

CTM · 8th June 2009, 03:15 PM

i put the apt number in the regular address line because of that.

crystalnc · 8th June 2009, 03:29 PM

Yeah, that's what I do too. But a lot of times, even though I've told all the employees, it still ends up in the apt field.

CTM · 8th June 2009, 04:56 PM

export the database to word..then use that program to do the labels

sparky · 8th June 2009, 05:31 PM

You're on version 11so get BACKOFFICE setup on your salon computer.

you can then pull ALL info directly into MS Excel, along with any other report your heart could desire.

crystalnc · 8th June 2009, 08:54 PM

We're on a WAN. Would the server have this "backoffice" capability?

Jim Fisher · 8th June 2009, 09:50 PM

you would have to have backoffice loaded on your computer. It is on the helios 11 cd. Then you would need to know the ip of your computer and have internet connection

8th June 2009, 02:52 PM	#1 (permalink)
crystalnc Rookie Join Date: Jul 2005 Posts: 37	Helios address problem We're currently using v11 and have always had problems with printing the entire address on mailing labels. If you use smartmail or "marketing labels", the apt # field doesn't print on the label causing a lot of return mail. I've contacted Helios on this issue a few times and all I get is "yeah, you're right. I'll pass it along". Has anyone else encountered this problem? Is there another way to manipulate the data to extract that particular field to print with the address. I've even tried exporting the data to Microsoft Access. Thanks, Crystal

8th June 2009, 03:15 PM	#2 (permalink)
CTM only new here Join Date: Dec 2005 Posts: 112	Re: Helios address problem i put the apt number in the regular address line because of that.

8th June 2009, 03:29 PM	#3 (permalink)
crystalnc Rookie Join Date: Jul 2005 Posts: 37	Re: Helios address problem Yeah, that's what I do too. But a lot of times, even though I've told all the employees, it still ends up in the apt field.

8th June 2009, 04:56 PM	#4 (permalink)
CTM only new here Join Date: Dec 2005 Posts: 112	Re: Helios address problem export the database to word..then use that program to do the labels

8th June 2009, 05:31 PM	#5 (permalink)
sparky Moderator Join Date: Oct 2004 Posts: 2,621	Re: Helios address problem You're on version 11so get BACKOFFICE setup on your salon computer. you can then pull ALL info directly into MS Excel, along with any other report your heart could desire. __________________ _________________________________________ My Vitamin D3 Level ?? 66 ng/ml of 25(OH)D Find yours at GrassRootsHealth today!

8th June 2009, 08:54 PM	#6 (permalink)
crystalnc Rookie Join Date: Jul 2005 Posts: 37	Re: Helios address problem We're on a WAN. Would the server have this "backoffice" capability?

8th June 2009, 09:50 PM	#7 (permalink)
Jim Fisher Hall of Famer Join Date: Oct 2004 Posts: 3,744	Re: Helios address problem you would have to have backoffice loaded on your computer. It is on the helios 11 cd. Then you would need to know the ip of your computer and have internet connection

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