Helios Support Experience

[gary_mcadams]

Just thought I'd post a short message about Helios Support. I've been a salon consultant - with a specialization in Helios - since 1989, so I very seldom need and/or use Helios' Tech Support. Maybe twice a year.

Anyway, I was at a client site today replacing a faulty Helios workstation. They could not locate their Helios 7 CD. I called Helios to ask about a V7 download. The call was answered within seconds and my issue was addressed and solved in less than 5 minutes.

There's a lot of Helios bashing on this site - some deserved (usually for issues long in the past). However, based on 20+ years experience dealing with the product and the company, the HUGE majority of what I see/hear out here is vastly overstated.

Once again, no big revelation here, just a comment about support that was (and usually is) timely, courteous and knowledgeable. Might as well acknowledge the postive and much as the negative.

Gary McAdams
FCA Consulting
gary@mcadams.com

[Sunquest4me]

Thank you Gary for posting - it is good to hear the positives as well as the negative.

[John]

I hear that the founder of Helios is about to launch a new software program.
He is out of Florida I hear. Anyone hear about this?

[movieking]

Free salon software. No Contract - No Catches

[John]

In Greek Mythology Hyperion is the father of Helios.

Now that's some funny stuff.....

[Din]

Originally Posted by John

In Greek Mythology Hyperion is the father of Helios.

Now that's some funny stuff.....

What's even funnier....Hyperion and his brothers held their father while Cronos castrated him.

[sparky]

So if Cronos castrated Uranus, where are the Klingons ???

[frankie]

John he was about to launch a new software. Not anymore. It has been sold. I think. I just know after Monday November 9, 2009 if you did not have it you could no longer get it. My guess is it was taken over by some large franchise. I am not sure of anything here but I know Tony seemed happy.

[frankie]

That is great to hear. I called Sunlync all day yesterday and finally left a message with their tech support (was not calling tech support) late yesterday. I had called all departments and no one answered. Finally this morning I got a call back. Was told she did not work everyday. I was trying to call their billing department.

[dougl020]

I think Helios has wonderful customer service skills & will help you figure out the problems in a timely matter. The only thing is that I just wish they would work out more of the little kinks that can make training difficult & confusing