Formostar Repairs - TanToday - Helping Salon Owners, One At A Time, Since 2000!

Beach Bum · 27th December 2007, 10:07 AM

The "left" arm pad is not heating. If I plug the "right" arm pad (that is working fine) into the same the "left" port it still works. Plug the "left" arm pad into the "right" port and it still does not work.

I checked the wire connections on the cable at the plug in and they look okay. So I explained all this to Formostar and they said I just need to buy a replacement pad. So I have a arm pad on the way, for $650.

I am going to try to figure out how to fix the bad pad, so I will now have a spare - instead of just disposing of it. Anyone ever torn one apart? I figure I will have to cut open the pad where the cable goes in and see if the connection is good. But then I will have to seal the pad back up. Is there a adhesive that works on silicone, or whatever these pads are made of?

Din · 27th December 2007, 11:53 AM

I've asked this before.....when the pad opens up, it's a mesh with wiring all over the place that is impossible to reseal and get back to normal condition once opened.

Not worth it.

just keep buying up some used formostars for parts.

Beach Bum · 27th December 2007, 12:59 PM

I'm looking for a used now, if anyone knows of one. I really need a second unit (that works) to thin all these peoples!

Le · 27th December 2007, 01:23 PM

Just get new, and budget for new arm pads every year or so.

They come with a 1 year warranty.

The arm pads always go out.

Beach Bum · 28th December 2007, 10:48 AM

If you buy replacements pads you get a 1 year warranty with the pads? or just when you purchase the entire unit and pads?

Do the pads have ID numbers so they know which pad is warranted?

Le · 28th December 2007, 12:34 PM

I am not sure how it all works. We just had one go out with-in 1 year and we got a replacement at no charge.

We had to buy it and then send the bad one back for inspection, then they issue a refund. Altho, it took 5 phone calls and several weeks to finally get them to credit the funds back, and the rep constantly lied about processing the refund (This is why we had to call 5 times!).

It did finally get taken care of.

This was from Sun Italia. (not sure how they ended up stocking Formostar parts).

The first arm pad we orderd from Formostar direct and I don't think it had a warranty.

BIG AL · 28th December 2007, 01:21 PM

Sun Italia sells the Formostar.

Le · 28th December 2007, 01:24 PM

Then who is the dude in Texas? aka Formostar direct

BIG AL · 28th December 2007, 09:33 PM

They both sell the formostar.

EliteMike · 1st January 2008, 05:55 PM

Tan&Health supply in PA also sell the formostar now

Le · 1st January 2008, 10:35 PM

Do you haved thier number?

EliteMike · 2nd January 2008, 12:54 AM

1800sunprod

27th December 2007, 10:07 AM	#1 (permalink)
Beach Bum Moderator Join Date: Nov 2005 Location: south east Posts: 1,581	Formostar Repairs The "left" arm pad is not heating. If I plug the "right" arm pad (that is working fine) into the same the "left" port it still works. Plug the "left" arm pad into the "right" port and it still does not work. I checked the wire connections on the cable at the plug in and they look okay. So I explained all this to Formostar and they said I just need to buy a replacement pad. So I have a arm pad on the way, for $650. I am going to try to figure out how to fix the bad pad, so I will now have a spare - instead of just disposing of it. Anyone ever torn one apart? I figure I will have to cut open the pad where the cable goes in and see if the connection is good. But then I will have to seal the pad back up. Is there a adhesive that works on silicone, or whatever these pads are made of?

27th December 2007, 11:53 AM	#2 (permalink)
Din Smartass Canuck Moderator Join Date: Feb 2005 Location: Canada Posts: 9,137	Re: Formostar Repairs I've asked this before.....when the pad opens up, it's a mesh with wiring all over the place that is impossible to reseal and get back to normal condition once opened. Not worth it. just keep buying up some used formostars for parts. __________________ www.ChronosMarketing.com ____________________________________________ The problem nowadays is stupidity. Why don't we just take the safety labels off everything and see what happens?

27th December 2007, 12:59 PM	#3 (permalink)
Beach Bum Moderator Join Date: Nov 2005 Location: south east Posts: 1,581	Re: Formostar Repairs I'm looking for a used now, if anyone knows of one. I really need a second unit (that works) to thin all these peoples!

27th December 2007, 01:23 PM	#4 (permalink)
Le Hall of Famer Join Date: Dec 2004 Location: Cloud 9 Posts: 1,393	Re: Formostar Repairs Just get new, and budget for new arm pads every year or so. They come with a 1 year warranty. The arm pads always go out. __________________ "We are what we repeatedly do. Excellence, then, is not an act, but a habit." - Aristotle "The first step to becoming is to will it." - Mother Teresa

28th December 2007, 10:48 AM	#5 (permalink)
Beach Bum Moderator Join Date: Nov 2005 Location: south east Posts: 1,581	Re: Formostar Repairs If you buy replacements pads you get a 1 year warranty with the pads? or just when you purchase the entire unit and pads? Do the pads have ID numbers so they know which pad is warranted?

28th December 2007, 12:34 PM	#6 (permalink)
Le Hall of Famer Join Date: Dec 2004 Location: Cloud 9 Posts: 1,393	Re: Formostar Repairs I am not sure how it all works. We just had one go out with-in 1 year and we got a replacement at no charge. We had to buy it and then send the bad one back for inspection, then they issue a refund. Altho, it took 5 phone calls and several weeks to finally get them to credit the funds back, and the rep constantly lied about processing the refund (This is why we had to call 5 times!). It did finally get taken care of. This was from Sun Italia. (not sure how they ended up stocking Formostar parts). The first arm pad we orderd from Formostar direct and I don't think it had a warranty. __________________ "We are what we repeatedly do. Excellence, then, is not an act, but a habit." - Aristotle "The first step to becoming is to will it." - Mother Teresa

28th December 2007, 01:21 PM	#7 (permalink)
BIG AL Super Star Join Date: Nov 2004 Posts: 873	Re: Formostar Repairs Sun Italia sells the Formostar.

28th December 2007, 01:24 PM	#8 (permalink)
Le Hall of Famer Join Date: Dec 2004 Location: Cloud 9 Posts: 1,393	Re: Formostar Repairs Then who is the dude in Texas? aka Formostar direct __________________ "We are what we repeatedly do. Excellence, then, is not an act, but a habit." - Aristotle "The first step to becoming is to will it." - Mother Teresa

28th December 2007, 09:33 PM	#9 (permalink)
BIG AL Super Star Join Date: Nov 2004 Posts: 873	Re: Formostar Repairs They both sell the formostar.

1st January 2008, 05:55 PM	#10 (permalink)
EliteMike Hall of Famer Join Date: May 2007 Location: D.C. Posts: 4,503	Re: Formostar Repairs Tan&Health supply in PA also sell the formostar now

1st January 2008, 10:35 PM	#11 (permalink)
Le Hall of Famer Join Date: Dec 2004 Location: Cloud 9 Posts: 1,393	Re: Formostar Repairs Do you haved thier number? __________________ "We are what we repeatedly do. Excellence, then, is not an act, but a habit." - Aristotle "The first step to becoming is to will it." - Mother Teresa

2nd January 2008, 12:54 AM	#12 (permalink)
EliteMike Hall of Famer Join Date: May 2007 Location: D.C. Posts: 4,503	Re: Formostar Repairs 1800sunprod

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