Lotion Selling & More.... - Page 4 - TanToday - Helping Salon Owners, One At A Time, Since 2000!

Ziti · 29th August 2006, 01:58 PM

Agree with starting top shelf. I have clients that look as though they can't afford a micky D's burger, but they spend for top shelf lotions and packages...

Do Not Judge. My nails look like shite right now, but I can still afford a nice meal at any place I choose. Appereance isn't everything.

gottatanfl · 29th August 2006, 02:10 PM

Agreed appearance isnt everything, it just gives you an idea of the person, you have to take a look at the total package.

My top shelf lotions are actually on the second shelf in my salon, the least expensive are the 4th, mid range are on the top, the middle are the newest or lotion of the week.

The bottom shelf has little lotion gift bags.

gottatanfl · 29th August 2006, 02:13 PM

We address and treat everyone the same when they enter our salon. No one is treated differently.

Spotting your customer only helps you to sell that customer.

gottatanfl · 29th August 2006, 02:24 PM

I go to a car lot the saleperson quickly approaches, wants to sell me the most expensive car on the lot.
I tell him/her I'm just looking, if he/she would LOOK at me, they could tell if I really wanted THAT car or not.

All I was saying is pay attention, body language, appearance, it all tells a story.

That is Spotting your customer.

gottatanfl · 29th August 2006, 02:38 PM

No I'm not SOO but she is a friend of mine.

I am saying body language, the car they drive, appearance, age, it all plays into your sales technique. Its all spotting or knowing your customer.

Always start high but be aware that the person you are selling maybe able to spend more or not as much.
Size them up when they come in so you have an idea what they can afford, it doesnt mean your right.

You know if she is driving a Mercedes, has her makeup and hair perfect, nails freshly done, wearing the latest fashion, you can sell this lady the store if you try.

If a 16 yr old bounces in the store out of a beat up pickup, wearing the latest fashions, the only way you are going to sell her is if she has daddys credit card. She has a 20 dollar bill dad gave her for gas and she is spending it on tanning.

gottatanfl · 29th August 2006, 02:55 PM

Yeah, thats how it works, how childish...

Not that its any of your business, but Alan asked me to Mod before I met SOO, Her and I became friends on this site as well as a few others.

Have you not met people and became friends through this site or another?

I was agreeing with both of you, start at the top no matter what just know when to drop to the next shelf....

Din · 29th August 2006, 03:00 PM

soo & gottatan....i agree with spotting your customers and knowing which ones would be an easy sale however the way you word SPOTTING a customers is pretty much Judging them and selling them differently cuz of how they look. So it doesn't sound right.

So I agree with Island Cove that is sounded like you were judging people which is why i commented on it too....however Island Cove, beating a dead horse get's you nowhere.

Soo usually gives excellent information, ideas, help to everyone including to me. Regardless of how long someone has been in business in the tanning industry Business is Business and it can be used in every aspect of life and any business you do.

I have had many different businesses myself that deal with customers for years like Restaurant, Variety Store, Fruit Market/Deli, Gas Station, X-Ray Ultrasound, Computer Sales and Software development and I was also Manager of Operations for one of the Largest airlines in Canada....Do any of these have anything to do with each other???? Absolutely NOT

Everything that I've learned in all those businesses i've owned or ran has been incorporated into what i do everyday. Tanning Salons are not any different from any other business and to think so would be wrong. You gotta know what you are doing with all of them. Business Management/Ownership is the same in any business just a matter of adapting to that industry.

Island Cove....how long Alan has been in the Tanning industry has nothing to do with his salon's success and ideas and accomplishments.

I agree with everyone....YET i disagree with Everyone. So, what does this mean...everyone has their own opinion which is why we are here, to express it but not force it upon someone. That's what makes everyone unique and makes them who they are. Otherwise it would be one boring world. This is why i am who i am and say what i say and act the way i act. Cuz life is too short to stress or be pissed....enjoy the time we have on the planet as life ends very short sometimes. If nobody likes what i have to say....FAKEM

This is why i have a great sence of humour and try and make people laugh, cuz it makes their day that much better. Yeah i go off on tangents and argue with people but i come back with something funny to get myself back on track.

Nobody should stress over someones opinions....there is no point, life's too short.

Soo, I agree with you
Island Cove I agree with you too

but you are both wrong!!!! So there......

Soo · 29th August 2006, 03:44 PM

Here is the nasty PM that Island Cove recieved from me.........
She seems to want to air everything...Lets!!!

"This is what I just posted on the thread you keep busting my balls about...I have no idea why you choose to attack every last word I write...do u have a personal problem with me?? If so...air it here instead of in public...Thank you for being so professional... Sue"

Judge for yourself??? How nasty was my PM???

Lo-Carb Tanning · 29th August 2006, 03:57 PM

Some women can be real bitches!

Has anyone noticed that ever since Cove got rid of her horse-teeth photo, she struts around here like the Queen of Rumania? Mind you, I don't think she is actually an evil person; maybe she has just gotten a little arrogant since her makeover.

As gorgeous as I am, if anyone has a right to be arrogant it is I, and yet I remain as humble as a ghetto-dwelling nun. People love me for my humility, and Cove could take a lesson in humility from my play book.

I am not suggesting that she should be banned from this site, but she should be relegated to the Canadian only forum for 6 months.

Din · 29th August 2006, 03:59 PM

Lo-Carb....you have a way with words.....

Din · 29th August 2006, 05:45 PM

This was supposed to be an informative thread for all Newbies. It's getting a little out of hand. Lets end it. If what everyone is doing is working for them....keep on doing it. People do take things a little too pesonal on this site. It's to come and chat and share ideas. Also for shits and giggles.

Lets drop it people.......

Am i the only normal one on this forum...

...that's a joke people, laugh dammit.

Tanning Queen · 29th August 2006, 05:50 PM

Is Islands way right? Is Soo's way right? Wait, isnt there a thread on being right??????

Din · 29th August 2006, 05:59 PM

Quote:

Originally Posted by Tanning Queen

Is Islands way right? Is Soo's way right? Wait, isnt there a thread on being right??????

No i think you're wrong.....I'm right!

Island Cove · 29th August 2006, 06:19 PM

Din · 29th August 2006, 06:26 PM

now that's a different avatar Island Cove....Nice closeup. Goggles while tanning will help prevent that.

triste4978 · 14th September 2006, 11:29 PM

Hi all! I am brand new to this site and I am enjoying the bits and pieces of good info that sporadically appear among the insults and ball bashing

J/K!!

But really, I just wanted to say, I too misunderstood the original post at first... thinking it said to size up your customer to decide what lotion to try to sell...
I learned the hard way to always start with the top. To be honest, the people that come in to our salon with the nicest clothes/cars/etc. aren't the ones that buy our $95 lotion. It's usually the people I think can't afford it. My bias has actually reversed and when I see the Mercedes or Lexus pull up, I think to myself "here comes a frickin cheapskate... might as well pull out the cheap s**t" Not that that is the right attitude to have either! Now I just have a different mindset to break out of!
Anyway... Soo, Alan, gottatanfl, DIN, and the rest of you, I look forward to learning alot of great tips and info from you all!

(Just gotta say, I love that there is a 'where's waldo' smiley!!!

)

aglowtan · 16th February 2007, 02:13 PM

Soo, Please send me the list at amy@aglowtan.com
Thanks for the great advice...

esun · 16th February 2007, 06:18 PM

triste, you hit it the nail right on the head! Usually That lexus owner has a huge lease payment and cant afford sh*t, usually wants a 6 month package for 20 bucks and nickle and dimes us to death.
That Bag lady that tans, she buys the best stuff and never haggles with you. You just cant tell what your customer will buy till you try to sell it to them. Start at the top!
I sold 4 bottles of ct7 last week for full retail and never would have guessed it by who walked in the door. Best part? I won them at a lotion seminar! They were free to me!

SassyD · 17th March 2007, 01:50 PM

Great tips. What if clients are not happy with the lotion sales? Do most salons do All Sales are Final or what? Had a customer that wanted to purchase a bronzer before getting her base tan. Tried to get her to go with a different lotion but wanted that one, then after using it she said it turned her feet orange and wanted to exchange it. Suggestions????

glowgirl35 · 17th March 2007, 02:03 PM

Absolutely no refunds....that is why you sell samples etc so they can try before they buy.

29th August 2006, 03:00 PM	#67 (permalink)
Din Smartass Canuck Moderator Join Date: Feb 2005 Location: Canada Posts: 8,923	soo & gottatan....i agree with spotting your customers and knowing which ones would be an easy sale however the way you word SPOTTING a customers is pretty much Judging them and selling them differently cuz of how they look. So it doesn't sound right. So I agree with Island Cove that is sounded like you were judging people which is why i commented on it too....however Island Cove, beating a dead horse get's you nowhere. Soo usually gives excellent information, ideas, help to everyone including to me. Regardless of how long someone has been in business in the tanning industry Business is Business and it can be used in every aspect of life and any business you do. I have had many different businesses myself that deal with customers for years like Restaurant, Variety Store, Fruit Market/Deli, Gas Station, X-Ray Ultrasound, Computer Sales and Software development and I was also Manager of Operations for one of the Largest airlines in Canada....Do any of these have anything to do with each other???? Absolutely NOT Everything that I've learned in all those businesses i've owned or ran has been incorporated into what i do everyday. Tanning Salons are not any different from any other business and to think so would be wrong. You gotta know what you are doing with all of them. Business Management/Ownership is the same in any business just a matter of adapting to that industry. Island Cove....how long Alan has been in the Tanning industry has nothing to do with his salon's success and ideas and accomplishments. I agree with everyone....YET i disagree with Everyone. So, what does this mean...everyone has their own opinion which is why we are here, to express it but not force it upon someone. That's what makes everyone unique and makes them who they are. Otherwise it would be one boring world. This is why i am who i am and say what i say and act the way i act. Cuz life is too short to stress or be pissed....enjoy the time we have on the planet as life ends very short sometimes. If nobody likes what i have to say....FAKEM This is why i have a great sence of humour and try and make people laugh, cuz it makes their day that much better. Yeah i go off on tangents and argue with people but i come back with something funny to get myself back on track. Nobody should stress over someones opinions....there is no point, life's too short. Soo, I agree with you Island Cove I agree with you too but you are both wrong!!!! So there...... __________________ www.ChronosMarketing.com ____________________________________________ The problem nowadays is stupidity. Why don't we just take the safety labels off everything and see what happens? Last edited by Din : 29th August 2006 at 03:03 PM.

29th August 2006, 03:44 PM	#68 (permalink)
Soo Moderator Join Date: May 2005 Location: Florida Posts: 1,547	Here is the nasty PM that Island Cove recieved from me......... She seems to want to air everything...Lets!!! "This is what I just posted on the thread you keep busting my balls about...I have no idea why you choose to attack every last word I write...do u have a personal problem with me?? If so...air it here instead of in public...Thank you for being so professional... Sue" Judge for yourself??? How nasty was my PM??? __________________ What Other Profession Does The Sun Shine Everyday?? Enjoy It !!

29th August 2006, 03:57 PM	#69 (permalink)
Lo-Carb Tanning Never too rich or thin Join Date: Jul 2006 Location: Beverly Hills; Palm Beach; St. Moritz Posts: 58	Some women can be real bitches! Has anyone noticed that ever since *Cove* got rid of her *horse-teeth* photo, she *struts* around here like the *Queen of Rumania? Mind you, I don't think she is actually an evil* person; maybe she has just gotten a little *arrogant* since her *makeover. As gorgeous as I am, if anyone has a right* to be arrogant it is I, and yet I remain as humble as a *ghetto-dwelling nun. People love me for my humility, and Cove could take a lesson* in humility from my play book. I am not suggesting that she should be banned from this site, but she should be *relegated* to the Canadian only forum for 6 months. __________________ Lo-Carb...apply directly to the forehead Lo-Carb...apply directly to the forehead Lo-Carb...apply directly to the forehead

29th August 2006, 03:59 PM	#70 (permalink)
Din Smartass Canuck Moderator Join Date: Feb 2005 Location: Canada Posts: 8,923	Lo-Carb....you have a way with words..... __________________ www.ChronosMarketing.com ____________________________________________ The problem nowadays is stupidity. Why don't we just take the safety labels off everything and see what happens?

29th August 2006, 05:45 PM	#71 (permalink)
Din Smartass Canuck Moderator Join Date: Feb 2005 Location: Canada Posts: 8,923	This was supposed to be an informative thread for all Newbies. It's getting a little out of hand. Lets end it. If what everyone is doing is working for them....keep on doing it. People do take things a little too pesonal on this site. It's to come and chat and share ideas. Also for shits and giggles. Lets drop it people....... Am i the only normal one on this forum... ...that's a joke people, laugh dammit. __________________ www.ChronosMarketing.com ____________________________________________ The problem nowadays is stupidity. Why don't we just take the safety labels off everything and see what happens?

29th August 2006, 01:58 PM	#61 (permalink)
Ziti Hall of Famer Join Date: Nov 2004 Location: in my mind Posts: 2,237	Agree with starting top shelf. I have clients that look as though they can't afford a micky D's burger, but they spend for top shelf lotions and packages... Do Not Judge. My nails look like shite right now, but I can still afford a nice meal at any place I choose. Appereance isn't everything.

29th August 2006, 02:10 PM	#62 (permalink)
gottatanfl Moderator Join Date: May 2005 Location: unknown Posts: 1,504	Agreed appearance isnt everything, it just gives you an idea of the person, you have to take a look at the total package. My top shelf lotions are actually on the second shelf in my salon, the least expensive are the 4th, mid range are on the top, the middle are the newest or lotion of the week. The bottom shelf has little lotion gift bags.

29th August 2006, 02:13 PM	#63 (permalink)
gottatanfl Moderator Join Date: May 2005 Location: unknown Posts: 1,504	We address and treat everyone the same when they enter our salon. No one is treated differently. Spotting your customer only helps you to sell that customer.

29th August 2006, 02:24 PM	#64 (permalink)
gottatanfl Moderator Join Date: May 2005 Location: unknown Posts: 1,504	I go to a car lot the saleperson quickly approaches, wants to sell me the most expensive car on the lot. I tell him/her I'm just looking, if he/she would LOOK at me, they could tell if I really wanted THAT car or not. All I was saying is pay attention, body language, appearance, it all tells a story. That is Spotting your customer.

29th August 2006, 02:38 PM	#65 (permalink)
gottatanfl Moderator Join Date: May 2005 Location: unknown Posts: 1,504	No I'm not SOO but she is a friend of mine. I am saying body language, the car they drive, appearance, age, it all plays into your sales technique. Its all spotting or knowing your customer. Always start high but be aware that the person you are selling maybe able to spend more or not as much. Size them up when they come in so you have an idea what they can afford, it doesnt mean your right. You know if she is driving a Mercedes, has her makeup and hair perfect, nails freshly done, wearing the latest fashion, you can sell this lady the store if you try. If a 16 yr old bounces in the store out of a beat up pickup, wearing the latest fashions, the only way you are going to sell her is if she has daddys credit card. She has a 20 dollar bill dad gave her for gas and she is spending it on tanning.

29th August 2006, 02:55 PM	#66 (permalink)
gottatanfl Moderator Join Date: May 2005 Location: unknown Posts: 1,504	Yeah, thats how it works, how childish... Not that its any of your business, but Alan asked me to Mod before I met SOO, Her and I became friends on this site as well as a few others. Have you not met people and became friends through this site or another? I was agreeing with both of you, start at the top no matter what just know when to drop to the next shelf....

29th August 2006, 05:50 PM	#72 (permalink)
Tanning Queen Moderator Join Date: Nov 2004 Location: Six degrees left of nowhere Posts: 4,670	Is Islands way right? Is Soo's way right? Wait, isnt there a thread on being right??????

29th August 2006, 06:19 PM	#74 (permalink)
Island Cove Hall of Famer Join Date: Feb 2005 Posts: 2,124	... Last edited by Island Cove : 21st April 2008 at 02:39 PM.

29th August 2006, 06:26 PM	#75 (permalink)
Din Smartass Canuck Moderator Join Date: Feb 2005 Location: Canada Posts: 8,923	now that's a different avatar Island Cove....Nice closeup. Goggles while tanning will help prevent that. __________________ www.ChronosMarketing.com ____________________________________________ The problem nowadays is stupidity. Why don't we just take the safety labels off everything and see what happens?

14th September 2006, 11:29 PM	#76 (permalink)
triste4978 Rookie Join Date: Aug 2006 Location: Michigan Posts: 43	Hi all! I am brand new to this site and I am enjoying the bits and pieces of good info that sporadically appear among the insults and ball bashing J/K!! But really, I just wanted to say, I too misunderstood the original post at first... thinking it said to size up your customer to decide what lotion to try to sell... I learned the hard way to always start with the top. To be honest, the people that come in to our salon with the nicest clothes/cars/etc. aren't the ones that buy our $95 lotion. It's usually the people I think can't afford it. My bias has actually reversed and when I see the Mercedes or Lexus pull up, I think to myself "here comes a frickin cheapskate... might as well pull out the cheap s**t" Not that that is the right attitude to have either! Now I just have a different mindset to break out of! Anyway... Soo, Alan, gottatanfl, DIN, and the rest of you, I look forward to learning alot of great tips and info from you all! (Just gotta say, I love that there is a 'where's waldo' smiley!!! )

16th February 2007, 02:13 PM	#77 (permalink)
aglowtan Rookie Join Date: Oct 2006 Location: Mukwonago, WI Posts: 13	Re: Lotion Selling & More.... Soo, Please send me the list at amy@aglowtan.com Thanks for the great advice...

16th February 2007, 06:18 PM	#78 (permalink)
esun Super Star Join Date: Dec 2005 Location: will you turn on my bed now? Posts: 637	Re: Lotion Selling & More.... triste, you hit it the nail right on the head! Usually That lexus owner has a huge lease payment and cant afford sh*t, usually wants a 6 month package for 20 bucks and nickle and dimes us to death. That Bag lady that tans, she buys the best stuff and never haggles with you. You just cant tell what your customer will buy till you try to sell it to them. Start at the top! I sold 4 bottles of ct7 last week for full retail and never would have guessed it by who walked in the door. Best part? I won them at a lotion seminar! They were free to me!

17th March 2007, 01:50 PM	#79 (permalink)
SassyD Rookie Join Date: Oct 2006 Location: somewhere, NC Posts: 10	Re: Lotion Selling & More.... Great tips. What if clients are not happy with the lotion sales? Do most salons do All Sales are Final or what? Had a customer that wanted to purchase a bronzer before getting her base tan. Tried to get her to go with a different lotion but wanted that one, then after using it she said it turned her feet orange and wanted to exchange it. Suggestions????

17th March 2007, 02:03 PM	#80 (permalink)
glowgirl35 www.glowtanningcenter.com Join Date: Jan 2007 Location: MASS Posts: 369	Re: Lotion Selling & More.... Absolutely no refunds....that is why you sell samples etc so they can try before they buy.

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