Sucks Thread about MAGIC was locked

[Miraclesun]

Shari,
Hold on here darling, don't get your panties in a bind with me. Saying "You all" I take care of my customers. I just called your installer, and he told me a few things. Maybe you should tell the other side of the story now. I did not make a dime from you on this unit, nor did I make any money from Sun Italia that installed this for you. I emailed your installer, and asked him to tell me the story. Looks like there were problems from the very beginning, as they entered your new parking lot, to the help you supposedly had there to assist, to the balance of money you owe.

Now this is not my fight, but there is some things missing. You and your dealer need to communicate and work things out. If you would like to hire Miracle Sun to come to your salon and work on the bed, that can be arranged. But sounds like the free help here online is doing a great job, they know more about the technical side of it then me. I have never even programmed any of the units I sell, I pay my installers to do the job for me, and my technicians. If you were my customer, and paid Miracle Sun, I would have been on the phone with you a long time ago trying to make you happy. You are a Sun Italia customer for all warranty, and service issues. If you want to buy parts, MUG glass, or anything else for you Magic, I can get it for you.

Al

[TonyG]

Just out of curiosity, what did the parking lot have to do with it?

[Miraclesun]

Just a little story that the installer for Sun Italia told me when he arrived. We will let Shari share her story about the things I mentioned, I would like to see if they match the installer's story. Really don't want to be the in between guy, I hate third party info, but I will do the best until I can get the installer on here. He also mentioned that he has been on the phone with her in the past, and it was about a lamp out, the top making some noise going up and down, programming, and a piece of glass that broke. Never about adjustability. He says service has stopped because of a outstanding balance. This is what he said, not Sun Italia. I have not spoken to them about this.

I hate when people piss down my back, and tell me it's raining....

Al

[solarmeter®]

The balance of UVA, UVB and MED is what's important here... not just the 5.0 reading finally reaching 130 as other owners say is "optimal".

That's why I think flying Brian (or one of Al's techs) down is required to solve the output mystery. They know both transformers and UVR outputs.... for all 3 bandwidths.

Think about it: A 5.0 reading of 110 for some HP, 70 (new 9K90 LP's), 50 (new VHO/VHR®), and even 20 (100W base beds) can ALL give satisfying customer results at their respective Te times.

Why? Because they all have their own unique balance of UVA, UVB and MED/hr. That's why.

Generally... the less UVA the more UVB is needed. But even on HP with lots of UVA (beit 90 or 110 or 130 or 200!)... an optimal amount of UVB and MED must be present too.

So if the Italian transformer is not the problem(?).... and no fried squirrels are present, then something else is preventing the desired MIX of irradiance. That could include glass, bulbs, hvac, and more possibilities. Only someone with either a spectralradiometer (like D. Smith) or all 3 handhelds will be able to figure it out... imho.

[Jones]

The story is...
The install was scheduled on a Friday. I had muscle and the electrician here (because the transformer doesnt come before the bed and union electricians want to do the final hook up for liability purposes)..I called the company 7-8 times that day because the installer was not there...I could get no answers and no one called me back....the installer didnt show up. Saturday came...the building owner had scheduled the parking lot surfacing around my install schedule...and that was the day the parking lot was to be done...my electrician and muscle werent scheduled for Saturday, they were there on the date of install which was suppose to be FRIDAY. I told the installer that he was 1 day late...he would need to come back on Monday when I could get people there...he said he wanted to get home...he would come through the back door and unload himself. Now remember I've already paid muscle and the electrician for the scheduled install date...but the bed didnt show up and no one from the company called me back to let me know so that I could cut the guys so that I didnt have to keep paying them... Somehow the bed gets installed...I was not there...so I have no idea what happened. I come there after it is installed...I want it running before they leave...the installer has left to go look for wire to hook up direct...(Ps...a whole spool of the correct wire is about 10 foot from the transformer!) Installer finally comes back...I show him the correct wire...he hooks up direct and blows a board out...bed not running....installer leaves...doesnt clean up all the packing and crates in back (I dont mean a little trash...I mean a huge pile of crates)...I didnt realize it was from the bed...I then get into a mess about leaving trash and litering with the city and landlord. All the crates killed the new sod... The installer was to change out the glass to Mug6....there was no glass left...i was unsure if they changed glass....if they did - they should have left the other glass...i paid for it with the bed. Bed still not running...have to wait for the board...i get board...paid another person to put it in. Finally bed running...testing lamps,,,doesnt seem right...call company...3 weeks later installer shows back up because I have had ceramic socket crack and am having some issues with lamps REALLY HOT and Im a little unsure of what the problem is. Installer is to ensure everything is correct...he spends about 20 min removing the acrylic and checking the socket is broken...then he messes with the settings...and leaves. He not once checked anything that I would normally expect someone to check if they were checking a bed out to ensure it is working properly. I did not cut them a check for the mug 6 because the bed was not running when they left. I have not cut them a check for the mug 6 now because #1 the bed is not working properly, #2 they didn't leave the other glass they removed from the bed...#3 I was out money because the original install date didnt happen as well as the trash left by the installer cost me more money...As I have told them...when the bed is running properly...I will subtract the money out of pocket I have lost due to this and cut them a check...

You make it sound like I didnt pay for the bed...please rest assured I had to pay for the bed before they put it on a truck...and some of you can imagine how scary that is...thinking omg will i get a bed?? Then it doesnt show up and no one will call you back and explain where the installer is...or where the bed is.

[solarmeter®]

Holy Toledo (as Lonn would say)... that quite an un-excellent adventure. Geeeeeze.

I would now "suspect" the glass. The real MUG-6 is a dark purple... somebody said. Even more dark than the Cobalt Blue or whatever came in the bed. Yes - they should have left the old glass (unless it was an "exchange" price).

Anyway - I re-iterate what I said above. You might have an inadequate mix of A, B, MED if the glass wasn't swapped. If it was swapped then the transformer adjustability range is suspect.

I realize you are maybe thinking: Oh the meter nerd just wants to sell me 2 more meters. That would be fine haha - but I'd rather see you just get this thing fixed to "normal".

Regarding appropriate UVR mix.... it seems that the three readings from Bob and Brian are in the correct range. Too much mix would be like the early BlackSuns... and too little mix would be like early 818's (in my opinion).

[Miraclesun]

Ok, From the email I received from the installer, you both have some differences in the story. Nevertheless. If I was the mediator here. I always say there is a solution to every problem. This is what I would suggest. They send an installer back out to you again, and while you are present. Fix the unit to make sure it is running to your satisfactory, you sign a release form that you are satisfied. At this time you hand them a cashiers check for 3,000.00 to pay the balance. That seems simple enough, I would also mention that parts be replaced for no cost, just in case it's a transformer. My two cents. Would you like me to mediate this for you? Or would you like to hire one of the other techs from online, and it may not cost you 3,000.00. Totally up to you??

[SUNNYDAYS]

That sounds like a great solution. What do you think Shari?

[frankie]

Curious... who was the installer? For sure it could not have been the one I had. OMG.

[solarmeter®]

Whoever the "tech" winds up being.... make sure he has ALL THREE meters with him (or a $50K Optronics OL754) so you can SEE the results of whatever he does before and after!

Don't settle for a hired-gun yellow-pages tech unless he knows everything: transformer, glass, hvac, UV outputs, and whatever else Brian might think of.

Plus an exterminator to get that fried mouse out of the windings. Just kidding.

[Miraclesun]

Hi Frankie,
Her installer was Matthias. He is pretty good at trouble shooting. He can tend to be in a hurry sometimes. Another option would be that Sun Italia hires Brian, they pay him directly, and he gets it running correctly. He collects the balance, and sends check to Sun Italia. Just thinking of some options if Shari gives me the go to speak with them. They may tell me to go screw myself, and handle it themselves with her.

Al

[SUNNYDAYS]

I think this makes all who sell the Magic look bad, no matter who sold it to her. To pay this much for a unit and not have it perform well is just wrong.

Hopefully you guys can get to the bottom of this before the unit gets a bad name for itself.

[solarmeter®]

Did you overlook Bob's, Natureboy's, and the one tested by Brian making a good name for the units? Guess so.

Regardless... this one needs a "sun" doctor while it still has health insurance.

[SUNNYDAYS]

Didn't overlook their beds and how they perform. When I am looking at a company to do business with I am looking for how they consistanly do business with all of their clients, not just their cheerleaders.

[Miraclesun]

Not many bed manufacturers come on here and talk about their beds. Most of them don't do this because they open themselves up to a possible bashing. I always have, and I always do the best for my customers. The goal is to make them all happy, sometimes you get one or two that you just can't make happy no matter what you do. I have owned tanning salons for 16 years, and in that time opened up close to 20 stores.

Every once in a while we get a customer in our salon, and we bend over backwards for them and you just can't satisfy them for nothing. The funny thing is some have left us to try nearby competitors, and eventually come back. I think it's like that in any Business you do. Between all the distributors, there is about 800 Magic's, Saturn's, King's and SS out there. I would like to think Miracle Sun's customer service is batting close to 100% satisfaction. Personally I hate to see something like this go bad for a product I sale, and that's why I am willing to see if I can mediate between the two of them. Doesn't hurt to try!

I am moving into a different home this weekend. So I will check back later tonight if I can to see how she wants to proceed. I don't have Internet service in my new home yet.

[Jones]

Al,
I want the bed running properly. There is no way that a bed with 200 hours on it should be performing like this, you know it and I know it.
1) I want the original glass back or credit for it subtracted from the mug 6 price.
2) I am out $1,200 just because of the install issues.


You can send anyone that knows what they are doing except the original installer and get the bed running properly. I pay $2,000 for the glass and if the bed is running properly I will sign something saying it is.
I think that is fair...

Shari

[uv2021]

The old glass was next to worthless.

[Miraclesun]

Be nice to the mediator, I'm here to help you. I will pass this offer to Sun Italia. I will post back what their response will be. I'm not going to post anymore of their comments about the install. worst case is they tell me to screw off. If so, you can hire any tech you would like to come out and get your unit running properly. Stay tuned!!

[Natureboy]

I have about 73 pieces of original glass. It is worth nothing really. I could make a green house out of it maybe.

[FIT]

This is interesting reading and from an outsider's perspective I must say that Al you are a class act. I'm sure you are a busy man. To take the time to help someone who is not even a customer is great. If I'm ever in the elite HP market (god I hope I am) you will be the first person I call!