Just got a Magic, lots of questions

[blondjuls]

Im in the south so ac is much more a precious commodity.

But Im running 10 units with 25 tons of ac. Of course, I had them go ahead and put that much ac when we were planning so I could expand to a couple HPs without the added cost of doing it myself later.

I honestly think that is part of your heat problem. That bed alone needs 3 tons of additional ac.

[blondjuls]

Originally Posted by EliteMike

personal pan from pizza hut and breadsticks.... I needed a change from the normal foods.

I'm in a new plaza, we have a Subway, local pizza shop and a chinese restaurant. I'm sick of all 3 places.

I haven't had enough spare time to go pick up a fridge and microwave thats in storage

I hear that! I have a sports bar (complete with set of drunken parking lot losers who drool over my girls) and Thai food.

[EliteMike]

we are hoping to get a sports bar in here actually, but the way the plaza is set up, it would be on the opposite of the building. Which means we won't have to look at the drunks

[blondjuls]

lol...think again. They are on the opposite side of our plaza too..they venture out. We call it "the fishbowl" cause our store is all plate glass across the front. So you can imagine...

It does create a TON of traffic though.

[EliteMike]

Problem found with the heat, that column is measuring around 150-160 across the set except at the face, those lamps aren't throwing anything.

opposite column is in the 130s, still a problem at the face


Let the fun begin

[Din]

who's not throwing what?

You're gonna have to give us more details than that.......and how did you test it...at the lamp, at the acrylic...you were saying RTS 0 instead of 155.....

Please be specific. Magic should be metering 130ish for ideal results...so your bed is OVER performing? No wonder they are burning the customer at 155.....lower the level to level 1 and work up until you hit 130ish.

Please elaborate. Thanks

[EliteMike]

LOL, sorry for my wording. The facials were barely giving a reading on the meter.

I just set all the lamps to 8 and at that point, the lamps seem even. So i guess its back to the drawing board to get these phases right.

[EliteMike]

sorry, i'll elaborate more later. Original test was done at rst 155 with the lamps at 1 except for facials, they were set at 2


I'm going to be on the phone with either patryk or Matthias very soon and the original installer

[solarmeter®]

I don't know zip about RST's and settings... but some lamps near 160 and others near "nothing" shows an awful imbalance.

Hopefully the company (even though you bought it "used") can help you and the installer set everything up as it should be (electrically and setting wise).

PS: Tell that installer he needs a UV meter!

[EliteMike]

Okay, I started from scratch with the phases. I tested all 6 combinations at RST 255 with the lamps at level 8.

The good news is i have adjustability everywhere except on the facials. UV meter over the face lamps starting with column closest to control panel is 40, then 30, and finally 13-15 on the front column. The rest of the bed is measuring much higher.


Canopy starting with the rear
155 165 185 140 63
120 135 127 130 60
81 120 116 121 17

These readings were taken with the meter touching the column plastic. The user lamp intensity was actually on level 1 at this point and the salon settings were set at 1 except at the face, those were left at 8

On the area that seems most inconsistent, these were the readings at max user intensity.

190
135
120

Patryk and Matthias keep saying switch phases, but this is the only combination that partially works.

I have ways of getting my money back on this one, I don't prefer to have to use them because my supplier would be stuck right in the middle of the mess.

If anyone wants to take a stab at possible problems here. I'm thinking a bad triac board?

[Din]

Matthias should have given you the answer you are looking for.

[EliteMike]

Well we did get disconnected and haven't heard back from him.

This machine took 2 months to make it to my salon after the refurb job. I'm just not having any luck, lol. I'm trying to be patient.

[solarmeter®]

The "typical" 130 reading people refer to is at body position... not up against the lamps. Or with the meter sitting on bench pointing up in the middle of bed... body lamps not facials.

Do you mean at the glass or at acrylic? Do the upper lamps have acrylic covers? I thought they were just 2 layers of glass: filter and clear.

I have not seen facial readings posted before.... but again those should be at "face position".

The bottom bench readings against the acrylic will be lower... 60ish from what I've read in other threads.

If/when you change to MUG-6 filter glass... the 5.0 meter readings won't go up much. MUG-6 transmits more UVB and MED/hr (models 6.0 and 7.0 meters) for shorter Te time... and also absorbs (some) more IR heat. But the UVA stays about the same.

[Jones]

EliteMike,
I'm certainly glad you posted. Please keep us updated on your problem...and hopefully the solution...I'm all ears.

[Jones]

Steve that was a great observation!!
You said.....
"PS: Tell that installer he needs a UV meter"
I can not imagine installing a hp piece of equipment and not doing a complete check of output and doing all and or any adjustments prior to leaving the salon...They sell equipment boasting output - however don't even carry the meters when they install to test the beds...Ignorance is not bliss.

[EliteMike]

The installer did have a meter. He knows Patryk and Matthias pretty well so he was getting assistance when he needed it. They told him to take the main reading to get the adjust range and thats it.This was only his 2nd magic install and since it was used it had its share of little issues. It turned into a 2 day install and I think he was frustrated when he left. The facials flicker when turned down to level one, I'm sure if i measured voltage for the face lamps on the triac we'd get some weird readings

Both Patryk and Matthias seem to think the phases are still wrong. I'm tired of switching phases and then sweating while i test the unit. I think i tried the phases 3 seperate times yesterday not counting all the times the previous days. I think i far exceeded UV exposure on my face, lol. When i mention the lamp readings, Patryk seemed to brush it off by saying that not all lamps are created equal. If one column is giving readings that are much stronger, I think that shows why myself and customers are complaining about heat on that side only.

With RST at 255 for testing purposes, yes the manual is wrong, 255 gives max adjustability, I'm getting a range of about 50. The facials just flicker and they are much weaker. This leads me to think that the Triac board for the facials is bad. According to the manual it is its own aux board. Some boards were replaced in the unit. I'm not sure how the triacs hook up to the main power, but i'm kind of curious if its possible to have the phases wrong there.

I tested the facial output with every configuration of the phases. I had output of around 160 on 2 of the lamps, but not all 3, this gave absolutely no adjustability on the bed.

[Jones]

Mike,
Im not talking about your installer...Im talking about mine...Just keep us posted...seems like this problem is not just mine.

[EliteMike]

short update, after lots of testing by the tan&health tech today and lots of calls to Matthias, it seems like I have a bad aux board. This is the board that controls the facials.

As far as the columns having differnt intensities. With my model we can simply plug the cables into differnt spots. It is my understanding that this can't be done on some models because different lamps are used. This will mess up the adjustability to the point that the lamps will be in different order, but that is not a big problem.

Patryk has a new board coming to me tomorrow hopefully. I'm praying that this will solve the problem.

An invoice for mug 6 is ready to go as soon as I know the bed is operating properly.

Mike

[sparky]

try to get the lamp wiring plugs back to the original lamp layout.

This will only help in further use as adjustability, and simplifies life considerably.

you can check this by pulling one fuse at a time matching up lamp location with fuse #

MUG6 will make this bed THE most requested in the house!

[Din]

My manual for my KING didn't have the lamps in the right order or specifics on the order for adjustment....

I just turned all lamps to level 1 and then adjusted each number one by one and wrote it down my my little drawing.....now i know which number adjusts what......there are some that are pairs and stuff.....