Just got a Magic, lots of questions

[EliteMike]

Hello, I'm new to this forum and the industry for the most part. I opened my salon on April 19th. Very late but the first month was promising for next year. I purchased a Magic used, but it had to be fully refurbed for my leasing company to approve it, so it is basically brand new. I've had nothing but complaints about it so far. I will be getting a UV meter tomorrow so i should be able to get some more detailed info as far as output.

Anyways, I have it tapped at 380 and under load my voltage is just around 380, Sun Italia says this is perfect. All 3 phases seem to be in the correct order to give lamp adjustability and visually i can see the lamps get dimmer if I have the RST range set to 0.

I can personally say that the right canopy column is EXTREMELY hot around the waist area. The left side remains fairly comfortable. I know these things are hot, but should they be to the point where very few people can stand the heat? I'm concerned that it seems like its coming from one side and not even.

All lamps are set to 1 except for the facials. Facials just don't seem to throw much heat and they are not as bright as the main lamps. I've never seen a magic in operation as I'm the only salon that has one I beleive.

I have the mug 6 glass just over the 3 bottom lamps near the head pillow. I will upgrade the rest of the bed, but I am not happy to have to do this.

Any suggestions or comments would be appreciated. I'm sure I'll have many more questions about it.

I have the older model of the bed, what is with the voice prompts?? LOL, is there any way to record a new message like you can on the ProSun beds?

Thanks in advance

[Natureboy]

1. I would recommend that you tried and researched the bed MORE before you bought it and now complain. But here you are.

2. There is a chance you have your phases wrong on the transformer. (The three main wires) There is nine combinations. You will have to try them all. But you will need a UV meter for this to check it. I also would not run it at RST 0. But that is personal preference.

3. Change it all to Mug 6. You bought it used, what do you expect?

4. Do you even know the hours on the lamps or over the face? Even if you do, there is no way to be sure unless you get some UV meters. If you have a new lamp over the face, you will know about it, especially if it is set to the max.

5. The voice prompts are what they are. No, you can't record your own (that I have heard of anyway).

You sound unhappy you bought it but these are all issues you would know if you researched the bed, tried it out or bought it brand new. So help is here, but not simpathy.

[Brian Oshman]

Order the Mug 6 for the whole bed today.

Voltage is fine.

You cannot record your own messages.

Is the clear glass the upgrade version? It should have a Euro Electrika symbol UV-A tested in the corner.

[Jones]

Hi Mike.
You said...
I can personally say that the right canopy column is EXTREMELY hot around the waist area. The left side remains fairly comfortable. I know these things are hot, but should they be to the point where very few people can stand the heat? I'm concerned that it seems like its coming from one side and not even.

Thats one of the things that mine is doing...and believe me...it will burn the hell out of your customers...watch out!

[sparky]

Get the MUG6 complete for the bed, period!.

Not sure where you are in PA, but Brian is Da Bomb on setting stuff up, well worth the few hour's investment to get it right the first time.

I've got 5 HP in one salon, along with high end VHR, etc... and the Magic is STILL #1 used piece of equipment in the store.

As far as column heat, there should be brackets that slightly adjust the angle of the column outward.

Check the clear glass as noted above, and

BTW, did I say GET the MUG 6 ??? !!!

[solarmeter®]

"Day-Ja-Voo" - huh, Shari?

Mike... the 5.0 meter was shipped UPS yesterday fyi.

If you haven't already, read this thread:
Sucks Thread about MAGIC was locked

Won't help you too much because no conclusion was ever reached. But it might help you rule out a few things... like no fried mouse in transformer legs.

[Saturn Boy]

In regards to the voice prompts, you can change this by sending an audio file of your choosing to Sun Italia. They'll send it to the manufacturer who will create a new custom Eprom chip for you. it costs around $150 -$200 ( i think). Id definitely check your phases for best output.

RST should be on 155 ... not 0. At 0, you should have almost 0 adjustability. Even if you think you see dimming....you might just be seeing "flickering".

Lastly, if the machine is used, its possible that the lamps are old and the whole machine should be relamped....thats probably why the sides seem unbalanced.


Hope that helps

[EliteMike]

Ok, I guess I should clear up some things about this being used. The machine was picked up by Sun Italia and Tan & Health supply in PA. I originally was goign to get a King, but somehow there was in inventory error and Patrick knew of a salon selling this unit. Patrick at Sun Italia has seen this bed from start to finish. Tan & Health installed it and we thought it was okay when they left. Everything on the unit was replaced that needed to be replaced. I actually have a new computer board in it as well too.


Nature boy, I am in no way dissapointed with the bed, I'm not sure how you arrived to that conclusion, but your comments baffle me.

At RST 0 you have MAXIMUM adjustability not min at least according to the manual. I know 155 is where it should be, i've been on the phone with tech support already. Like i said, i'm waiting for the meter and we'll go from there.

Thanks for everyones helpfull advice

[certan]

Most of us on this board would come to that conclusion, if we installed a bed and had nothing but complaints from our customers.

[EliteMike]

well i'm trying to address the complaints as quickly as possible. I read nothing but great things from this bed when its opperating right. Tomorrow will only be one week since its been installed. I am in no way considering selling the bed. I just want it to perform properly so it compliments the rest of my equipment. One customer said she'd never go back in it, and that is not the kind of response I want to hear. I told her there are ways to get it a little cooler and she seemed content with that response.

My customers complaints aren't all mine, I know it is hotter on one side and thats my biggest concern. All lamps were replaced. I don't expect this to run as cool as one of my 15 min lp beds. I may have to bring in a tech to get it running properly. The tech that installed it is a great guy and great tech for LP, but the magic is fairly new to him

Mug 6 glass is high on the list of things to buy. I just wish i would have known about the glass upfront. Yes thats something i should have researched, but it is also something both parties involved in the refurb of the bed should have mentioned. The bed surely brings in the WOW factor at least.


As far as the clear glass, it does have the symbol on it

[socaltech]

call Patryk or Matthias they can resolve your issues over the phone. you need to program the bed correctly and you also need a uv meter to get it done correctly im sure there is nothing wrong with the unit. these units are easy to work on and easy to work out the problems.
make sure the unit is not in an enclosed room and with enough make up air. Also make sure you exhaust both exhaust pipes out of the building.

you should not be tanning anyone until you talk to Patryk. about the proper operations of the unit

[Saturn Boy]

Also, do you have the body blower at the end of the bed? These didnt become standard on the machine until around 2005. If not, that should be the first thing you purchase

[EliteMike]

yes, the body blower is on it. UV meter should be here today.

Thanks

[Jones]

The uv meter is not going to help you determine the reason for that bank of lamps being so hot. Mug 6 will cut some of it...but even with mug 6 you will have this issue....

Get this...my magic has started adding to the voice message...it speaks in tongues too! It carries on for about 1 min after it starts up...once in English, then it speaks in Italian and then it goes to gibberish....it's a joke in the salon...anyone that can figure out what it is saying gets to go free!

[Din]

Jones,

Check your dip switches on the main board. Check the manual. There are 3 switches that in different combinations will speak in different languages.

I'm happy that you can reconfigure the chip to speak in our own voice and say what you want it to say. Since my King doesn't say King and it says Magic straight from the manufacturer when i bought the KING brand new, do i still have to pay to get it fixed to what it should be? Cuz i'm still waiting for my chip to be correct. I think i'm gonna get w8inline to speak in his native tongue for the instructions.

Mug 6 will help stop the insane piercing of the skin heat from the bed. The standard filters have solarized....get MUG 6 and that problem is solved. My King was the same way on the legs/hips. Mug 6 fixed that by 90%. Yes they run hot.....extremely hot. Touch the column and it'll be on fire. Also, not exhausting to the outside of the building will add to the heat. As well as the makeup air from your a/c unit pumping cool air into the room is a factor of how hot the bed runs.

Get your meter and get back to us.

[EliteMike]

Meter is here, I'll start metering after I eat some lunch, I'm busy today for how nice it is out side. No complaints there though.


The entire salon is Eurowalls, the magic is vented out of the area and make up are is more than adequate. Only thing, I am considering piping in a dedicated AC unit. My 10 ton unit is fine for 11 unvented beds in the building I have. The beds will all be vented over the summer though. I'd like my AC to shut off a little more than it does.

Mike

Mug 6 may be the only way to get this running right

[blondjuls]

You only have 10 tons for 11 beds? And a Magic? Or 10 tons dedicated just to those 11 units?

[Din]

Just to give you an idea......i have 12.5 tons for 6 beds and 1 of them is HP bed......with expansion to max of 8beds with that a/c.

Dedicated a/c unit mounted on top of that room pushing in cool air would be a smart idea and less expensive than adding another a/c unit for the salon. a/c units in the HP room dedicated would push sufficient air for cooling and you wouldn't have to freeze the rest of the salon while you are cooling the big boy.

P.S.....what are you having for lunch?

[EliteMike]

I have 10 tons only right now. Without the magic running, its perfect and venting will make a big difference. Even when I had the salon running 100% it never got too hot in the building. The magic was not in at the time though.

Eurowalls help a lot with the gap at the floor as well as having high ceilings.

I know no one is going to beleive me that 10 tons is okay, but its not being overworked either.

Now when summer rolls around, that may be a different story. Only reason there is only 10 tons right now is because that was what was supplied in my space. We'll see how summer goes before we invest any more money into my landlords building.

I really think venting the beds will be the answer to everything. I have 2 lumina As, 3-X5s 3-Lumina Cs, 1 Lumina E, 1 X7, and one Delta, plus the magic, which I hope will see a lot of use

[EliteMike]

personal pan from pizza hut and breadsticks.... I needed a change from the normal foods.

I'm in a new plaza, we have a Subway, local pizza shop and a chinese restaurant. I'm sick of all 3 places.

I haven't had enough spare time to go pick up a fridge and microwave thats in storage