Helios/T-Max Problem

[ITANU2]

Ever since I installed version 11.4 I'm having problems with my T-Max. The Manager is brand new and was working fine for two weeks until I upgraded. Everthing was working fine for 1 day and then we kept getting error messages. All of a sudden when we went to send time to a bed, the beds would disappear from the bed selection. If we tried to send time it would display bed already in use. Other times if 1 or 2 beds displayed we'd choose one of those and it would display timer not communicating properly Retry? The T-Max would beep in attempt to set the bed. Sometimes it would work.

I spoke with both Helios and T-max support several times and the only thing I could do was to put T-Max into manual mode and chang
e the setting in Helios for no timer. We ran this way for a few weeks but it does not safgaurd from setting the beds without putting a client into the system.

This week I spoke with Helios support and we got the both up and running again with no problems until today!!! Same problem all over again.

I need help! I can't have these problems interrupting my business anymore.

[Andy]

What version of firmware is in the TMax

When you turn the TMax on you will see reference to the firmware version

V4 something or V2.31

There are issues between Helios and V4? of TMax firmware .... either Helios or Applied Digital (TMax) can help you "downgrade" the firmware ... easiest way is with the AdNet2000 program from TMax ... it came with on a Diskette or you can download it from the Applied Digital site ... Tech Support (either company) should be able to help you here.