Helios Help Files Not Working in vrs 11?

[Angelique]

Hey Helios guys (and/or gals) what's up?
I upgraded to vrs 11.04 and F1 does nadda... where did our help files go? What happened to the good old fashioned Manual?

When I first bought Helios vrs 6 many many years ago you folks had a fairly nice manual in book form. When I upgraded to vrs 7 I got a new manual with it and again with vrs 8... since then no more manuals? I got my vrs 11 and all that came with was installation instructions. I have a LOT of questions about 'how to's' in vrs 11. Yes, I know you have a tech support I can call... but come one now... our tech support fees have been raised from $19.99 a month to $39.99 a month, that's $479.88 a year. It would be more professional of Helios to use some of those funds and invest in a decent manual to go with your software than to make us call long distance on our dime while paying $39.99 a month for tech support duing your limited tech support hours which happen to be when most of us are busy helping customers. To be honest, I get frusterated calling tech support 9 times out of 10 because I've been using your program for over 10 years which is a LOT longer than most of those tech agents have worked for you. It's a 50/50 chance I get a tech agent that can actually help me without having to put me on hold to ask someone else how to answer my questions.

Please Tony, hear us out... we each pay $479.88 a year for tech support... please give us a nice manual. If you are worried about the cost of printing a new manual each time the program is updated? Don't! Just get us a manual in 3 ring binder format... each time the program is changed, or upgraded simply make amendments to sections or pages and mail them to us. If that's still too much for ya... the least you can do is have a manual available on your helios website for us (use salon owner password access if your worried about your competitors reading your manual) or updated help files that work Please?

[Andy]

The manual is available to print ... it installs with the Helios install. Start ... All Programs ... Helios11 ... User Manual and Reporting Features.

You will need Adobe Reader installed to access and print the manual.

Helios stopped automatically providing a printed copy when they stopped charging an upfront fee for the software back in June of 2000. If you would prefer you can purchased a printed copy of the manual from Helios.

Help should be working ... no reason why it should not ... Tech Support can help you reinstall Helios if that is necessary.