TMAX timer Stopping session short...for no reason

[Din]

I have a problem with one of my T-Max 3A timer in one of my VHR beds. I set it for a full 12min session and the timer shuts the bed off after approx 8min....(4min short) (I have 2 of the same VHR beds...only happens to one of them)

Running Helios so when the session is stopped from the timer it shows it in Yellow and Red text to say it was paused from the timer. The bed itself has a start/stop button too, but if you press that while the session runs, it turns the bed off, but in Helios is still shows it in all RED and still running cuz the timer is still counting down.

This doesn't happen on this one...it shows it as paused from the tmax in Yellow and Red Text. Customers are asking me if i stopped it short for some reason. I told them maybe they pressed the button by accident in the bed....they say maybe and that's my excuse right now. This just happened on the last 2 sessions in the bed. Need to fix it as it's a very popular bed. So i know it's a Tmax problem and not them stopping it from the bed cuz Helios shows it as paused from the TMAX.

Any suggestions as to why or how to fix.

I run the timers of a T-Max Manger Pro and the Bed is the Dr.Kern Viva 4 if it makes a difference....not a HP bed. I know they have timers that do that in certain HP beds....but this doesn't have that to my knowledge.

UPDATE: Just put a customer in for 12min and the bed ran for a full 12min with no hickups. But for 2 previous tanners it stopped them at 8min. (Short 4min)

Before i put the customer in i unplugged the timer and plugged it back in...then i put them in for 12min and it ran. I just don't want to accept that and it happens again tomorrow. I'm closing right now so i'm not worried....but i can't fix it cuz i don't know what to fix.

I think for extra precaution i'm gonna swap it with another tmax timer from one of my empty rooms to be safe. But that's messed up. I can't accept the swap as it being fixed or a solution to the problem.


Whats up with that? Any suggestions?

[sparky]

With Helios closed, you can run ADNET and verify all the settings on the individual timers to verify the parameters are all the same.

If you don't have the floppy dick with adnet, or no 3.5 drive, you can download the program from Applied Digital here,

http://www.appdig.com/adnet2000.html

remember run this with Helios CLOSED, as it can cause a conflict with two timer systems trying to connect at the same time.

[Shane]

If you don't have the floppy dick

LOL

[Tanning Queen]

I think they have drugs for that now.

[ADI Tech Support]

When the session stops, what does the T-Max 3A show on it's display? Does it show a zero or the remaining session time.

If it is showing remaining session time, what is the period doing on the display when the tanning bed shuts off?

Kevin Barrett
ADI Tech Support

[Din]

Kevin,

Good question. I went in when the customer came out and looked at t-max. Time was still on there and the period was solid, not blinking. But time was still counting down.

I have the drugs to cure my floppy drive issue. Thanks for the help guys. I have the disk too. But what am i looking for on my parameters.

Kevin, what do i do from here.

Thanks in advance guys

Dean

[ADI Tech Support]

This means that the session is pausing.

When you start a session, does the customer press the Start/Stop button on the T-Max 3A to get into the tanning bed or do they press another button in the tanning bed or on the wall?

Kevin Barrett
ADI Tech Support

[Din]

They start the bed from the 3a timer......then they get in the bed. It is pausing on it's own. Customer thought i stopped it short for whatever reason. It paused from the T-Max timer.......

It is also possible that they stopped it from the bed by accident then got out wondering what happened and then pressed the timer to restart it. They didn't know there was a start/stop button in the bed too which once started from the timer they can stop and restart within the bed.

I think that's what happened. They stopped it by accident in the bed then got out and saw that the timer had time left so they pressed it again and it didn't start so they came out (by pressing it again, it paused the session).

I think that's what happened. Cuz it has never happened again.

[ADI Tech Support]

Time to look at something.

On the back of the T-Max timer There is a screw terminal that is used for external start. We need to look at that.

Take the T-Max 3A out of the wall and hold it so that you are looking at the back of the T-Max 3A circuit board. Hold the T-Max 3A so that the two phone jacks are to the left. There will be green screw terminals at the upper left above the phone jacks and on the bottom left below the phone jacks. There are for power and turning the tanning bed on. There will be wires connected to these two sets of screw terminals.

Located at the upper right corner, there is a third screw down terminal. Are there any wires connected to this?

Kevin Barrett
ADI Tech Support

[Din]

Originally Posted by ADI Tech Support

Located at the upper right corner, there is a third screw down terminal. Are there any wires connected to this?

Negative.....no wires connected to that one. There are only the 2 sets on the top left and bottom left that are connected with the wires.

[ADI Tech Support]

Are the buttons flat or raised on this T-Max 3A?

Kevin Barrett
ADI Tech Support

[Din]

Raised buttons.....this model above

[ADI Tech Support]

If you swap this timer with the timer in the other room, does the problem follow the timer or stay inn that same room?

Kevin Barrett
ADI Tech Support

[Din]

I haven't swapped it yet....i left it to see if it does it again......it hasn't happened. So it's leading me to believe that the customer paused in IN the bed by accident....then when they got out they saw time left on the t-max, pressed the button to restart it (actually pausing it) and saw it didn't start so they gave up. me going in and seeing it paused on the tmax thinking it happened somehow on it's own.

It hasn't paused on it's own since then. So i'm watching it to see if it happens again....we'll see.

[Brian Oshman]

The bed apparently has its own on/off feature or emergency stop button and the two are not connected.

What you said Din makes sense that the customer hit the off button in the bed and then tried to reactivate the bed by pushing the T-Max.

With the bed button off, the bed will never start with the T-Max.

Weather the T-Max is running or in pause mode, the time keeps ticking. This is normal. They paid for 12 min. weather they had the bed on or off.

[ADI Tech Support]

There is a parameter (parameter 21) that you can set to a 1 so that when a session is paused time stops counting down.

If you run on appointments, I recommend you do not set this.

Kevin Barrett
ADI Tech Support

[Din]

I know that the timer can be paused by pressing the start/stop button....i don't want that. I want it to count down. This way they don't pause, get out, go to bathroom, take phone calls etc....i want them to tan and leave. I have it set up like that on purpose.

Yes, if you press the start/stop button on the bed itself (not emergency stop) the bed has it's own dial timer and start stop button. Dial timer disabled but the start/stop is still active incase they need to stop it for whatever reason.

She probably stopped it from the bed, if she was to press the start button again in the bed it would have started. By her pressing the Tmax it would pause it. I got it started by pressing the tmax timer and then the start/stop button in the bed. She saw it come back on and i told her she probably pressed the stop button in the bed by accident.

What got me is that the tmax showed paused in Helios which got me thinking it's a glitch in the tmax. I started thinking and running different scenarios and figured it was an error on the customers part. It hasn't happened again.

Thanks for the help.

Dean