T-MAX Manager, Helios, and Versaspa - TanToday - Helping Salon Owners, One At A Time, Since 2000!

blondjuls · 2nd May 2007, 11:48 AM

I can't believe no one has had issues with this yet...ok...the issue is the VersaSpa receives codes the way you would send time to a regular tanning bed 1-52, well when you send the code to the VersaSpa, the T-max counts down seconds (never seen this before) so if you are to send say code 40 the timer counts from 40 to zero and then the bed goes dirty. The problem is I keep getting an error about the timer reading different from the time sent, I'm assuming because by the time the bed gets the code down the daisy chain a couple seconds have already counted off the time and it gives me an error in Helios. It also doesn't take away a session from their account in Helios. Anyone else have this issue or have any insight into how I can go about fixing it??? Helios said it was a T-max issue and Applied Digital balked at the thought saying it was a Helios problem. And between phones calls and finger pointing I haven't gotten my problem resolved.

ADI Tech Support · 2nd May 2007, 05:34 PM

Using our ADNET that came with your T-Max Manager, can you start a session to the Versaspa?

Kevin Barrett
ADI Tech Support

blondjuls · 3rd May 2007, 01:45 AM

Well the Versaspa seems to read the code sent to it through helios just fine...its the software that displays the error code and then doesn't take the session away. Like I stated before I think the reason for the timer reading to be different is that the seconds count so fast that the communication line cant keep up. I think it may be a helios issue. The timer seems for all intensive purposes tol be working correctly.

sparky · 3rd May 2007, 07:33 AM

not familiar with Versaspa, but could be similar to MiracleSun spray units in the past.

Had to remove delay completely, setting Manager Pro for Infinite Delay, from the system, and only alow start from the room 3A timer, if in fact there is one for tehh unit.

NOTE: This WILL effect the delay start, or lack of, for the whole salon.

As far as Helios norb subtracting session, can you take a scren shot of the individual Sales code setups, and opost it.
might be easier than trying to describe line by line.

ADI Tech Support · 3rd May 2007, 11:02 AM

You are correct. If the T-Max can start the session and Helios is just not doing the subtract tanning session thing, this will be a Helios issue. We don't know anything as far as taking away sessions in the software.

Kevin Barrett
ADI Tech Support

2nd May 2007, 11:48 AM	#1 (permalink)
blondjuls Hall of Famer Join Date: Dec 2005 Location: US Posts: 1,345	T-MAX Manager, Helios, and Versaspa I can't believe no one has had issues with this yet...ok...the issue is the VersaSpa receives codes the way you would send time to a regular tanning bed 1-52, well when you send the code to the VersaSpa, the T-max counts down seconds (never seen this before) so if you are to send say code 40 the timer counts from 40 to zero and then the bed goes dirty. The problem is I keep getting an error about the timer reading different from the time sent, I'm assuming because by the time the bed gets the code down the daisy chain a couple seconds have already counted off the time and it gives me an error in Helios. It also doesn't take away a session from their account in Helios. Anyone else have this issue or have any insight into how I can go about fixing it??? Helios said it was a T-max issue and Applied Digital balked at the thought saying it was a Helios problem. And between phones calls and finger pointing I haven't gotten my problem resolved. __________________ "Courage, sacrifice, determination, commitment, integrity, heart, talent, guts, and beauty. To hell with sugar and spice. "

2nd May 2007, 05:34 PM	#2 (permalink)
ADI Tech Support All Star Join Date: Nov 2004 Location: Branson, MO Posts: 146	Re: T-MAX Manager, Helios, and Versaspa Using our ADNET that came with your T-Max Manager, can you start a session to the Versaspa? Kevin Barrett ADI Tech Support

3rd May 2007, 01:45 AM	#3 (permalink)
blondjuls Hall of Famer Join Date: Dec 2005 Location: US Posts: 1,345	Re: T-MAX Manager, Helios, and Versaspa Well the Versaspa seems to read the code sent to it through helios just fine...its the software that displays the error code and then doesn't take the session away. Like I stated before I think the reason for the timer reading to be different is that the seconds count so fast that the communication line cant keep up. I think it may be a helios issue. The timer seems for all intensive purposes tol be working correctly. __________________ "Courage, sacrifice, determination, commitment, integrity, heart, talent, guts, and beauty. To hell with sugar and spice. "

3rd May 2007, 07:33 AM	#4 (permalink)
sparky Moderator Join Date: Oct 2004 Location: Neverland Posts: 1,937	Re: T-MAX Manager, Helios, and Versaspa not familiar with Versaspa, but could be similar to MiracleSun spray units in the past. Had to remove delay completely, setting Manager Pro for Infinite Delay, from the system, and only alow start from the room 3A timer, if in fact there is one for tehh unit. NOTE: This WILL effect the delay start, or lack of, for the whole salon. As far as Helios norb subtracting session, can you take a scren shot of the individual Sales code setups, and opost it. might be easier than trying to describe line by line.

3rd May 2007, 11:02 AM	#5 (permalink)
ADI Tech Support All Star Join Date: Nov 2004 Location: Branson, MO Posts: 146	Re: T-MAX Manager, Helios, and Versaspa You are correct. If the T-Max can start the session and Helios is just not doing the subtract tanning session thing, this will be a Helios issue. We don't know anything as far as taking away sessions in the software. Kevin Barrett ADI Tech Support

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode