Please help beds our down

[newdawn]

Each night when closing we shut off the computer then the T-Max pro. Tonight we had a thunder/lighting storm. I went in to check on everything and this is what I found. The beds we beeping, Bed 1 was on 0 flashing Bed 2 was on 0 not sure if it was beeping Bed 3 timer was showing 05 Bed 4 was on 0 Bed 5 appeared to have no power Booth 6 appeared to have no power.
When I turned on the T-max pro it only recognized bed 1, 4,5.
We reset all the breakers and the T-Max nothing helped.
We know for sure there is power going to all the beds because we tested them.We also changed the timer on bed 5 to bed 1 and the timer only works for a 1 minute so we know for sure bed 5 has a timer problem. All beds are 154/3 ovations from heartland and 2M also from heartland. Any suggestions would be great. Thank you

[Brian Oshman]

Re address all of the timers. Could also auto address, Press call/menu 888 then enter. The timers will all beep and show 99. Go to each room in numerical order and press the start/stop untill it shows a zero. If the timers do not show a 99 after you hitt call/menu 888 enter then the comm chips are bad in those timers.

[newdawn]

I tryed auto address but only two beds out of 6 show 99 but the other 3 were still on 0 and the booth has no display at all so i can't reset.

I looked at Heartland parts and they sell the display board and power board. Is it the display board for the communication chip. Is their anyone in Mass that carries Heartland parts?

Dawn

[Brian Oshman]

The comm chip is what needs to be replaced for the timers that don't respond and the timer that doesn't light up, well that one will need to be replaced. For the timers that do light up but don't respond, you can recycle power to them and run them stand alone and just set them in the rooms. At least they will work until you get chips but the one that is out will be down until you get the new timer.

[newdawn]

Is there anyway I could have prevented this from happening in the future? Also do you mean disconnect the beds from the T-Max pro and set them manually in the rooms? Not sure what recycle power means? Thanks for all your help.

[Brian Oshman]

Unplug the power to the timer and plug it back in or if they are built into the beds, reset the breaker and it will run stand alone. Not much you can do to prevent this.

[newdawn]

Any repair techs in the area of cape cod, ma?

[Brian Oshman]

Call Damian at Sun wizards. 866-966-8826. He is north of Hartford, CT but may travel out to your area.

[newdawn]

Update on beds. We found there was not enough power coming in the building then we checked outside. One of the fuses on the pole was blown, just hanging. Waiting for the power company to fix it. All beds are reading different voltages right now. I'm not sure what type of damage I have inside but I need the correct power first before troubleshooing further with my bed timers.

[Toasted_Tiki]

If lightning either hit directly or close to the salon, it's possible the lightning has blown everything. The only thing is to keep trying everything that all of us are suggesting. Good luck!!

[newdawn]

The power company has replaced the fuse. All Beds are all at 220volts. As per Heartland suggestions I'm trying to independently address each bed per the T-Max Pro. manual. I'm not sure if I have to address each bed then set up the T-Max Pro as if I was doing the inital configuration or will the T-Max pro recognize the beds once the beds are addressed. I do have one room that the digital display is shot.


Any help would be appreciated.

Thanks

[Brian Oshman]

The manager should be already set. The only thing you need to make sure is that the max bed number is set to the highest room number in the salon. You could auto address too and the rooms that do not bring up a 99 you can hit next on the manager to skip over and then go back to hitting the next start button in the next responding room.

The ones you skip over will need a comm chip and the dead ones will need replacing.

If you have an extra cable you could take the manager in each room to double check the operation and you could also swap known working comm chips into the timers that don't respond to see if the comm chip is the fix or the whole timer is smoked.

You know the manager works because you were able to pick up a few rooms so that is good.

[northtanman]

applied digital does make a inline part that protects from lightening hits...i forget what its called but i have one and it was easy to install too. if i remember correctly it installed between the manager and first unit...or between pc and manager i think it is...cheap insurance!!!

[Brian Oshman]

That is called an opto-isolator.

[newdawn]

OK, here is what I have. I only had one timer display that I was able to independently address. 4 other beds I had no luck, so I addressed all the other beds with the known good timer display. I was then able to get each beds up in running with that one display moving it from room to room to confirm it was not the power board. In the end it proved that 4 out of 7 timer displays got toasted when the fuse on the pole blow. I only have 1 booth, 1 bed and my mystic running because the earlist I can get new timers or communication chips from Heartland is Wednesday afternoon. Any suggestions? Can you use a regular T-Max 3A to run the beds? If so I will try to call surrounding salons to see if they have any they want to sell..
Thanks

[Brian Oshman]

You can set it to TPI mode and then you can have external timers add 12 volts to the board to activate the bed. This method is used for older timer systems such as Questar and FST. This will be more trouble then it is worth for a couple of days.

The other thing you can do is plug a 3A timer into each bed and use it as a Master/Slave setup. You address all of the master timers to 0 and all of the beds to 1. Each bed will have a timer connected to it via the RJ-22 jack individually in each room. You won't be able to use the manager in this configuration but you won't have to do any complex wiring and you can use the one good display to address all of the beds that you can get to work.

When you get the new displays then you simply unplug the 3A's and install the new displays and re address the beds and you are back in business.

[newdawn]

Do I need a 3A that has a 12 minute chip in it or can I use one that has a 20 minute or 15 minute chip. I need to see if I can find someone in MA that has the 3A timers. Do you know if there is anyone? Already set up all my beds with the one good timer.
Thanks

[Brian Oshman]

They can be any time since the bed chip determines the time. The 3A will work as a mini manager. You will need a cable for each bed with RJ-22 connectors on them. You could unplug the cable from the next room but that would put the timer in another room unless you can pull them back through the wall or just make up some short ones so you can open up the bed, unplug the house cables and just plug this one in to the remote.

Cables need to look like this:

[newdawn]

Here is where I am now with everything. I put new timer display boards in all my beds except for 1. Changed the power board communication chip. Independently addressed all beds and booths. Reset all the setting in the T-Max Pro. After the T-Max Pro scanned all locations. I still have a message E6 on 2 beds and 2 beds are not recoginzed at all. I can only think that maybe it is the power boards on the beds or the T-Max Pro. Is there a way I can check to see if the T-Max Manager Pro is working properly and I hate to think of changing out the power board. All my equipement is running expect for 3 out of 7 I have to start manually from the rooms. I'm running out of what to check next. Changing the whole power board and the T-Max Pro is the only thing I didn't try yet. Any suggestions would be helpful. Thanks.

[Brian Oshman]

The manager is fine. If it didn't work then it would pick up nothing. It doesn't pick and choose rooms.

E6 is a communication error. Did you install the chips correctly? They have a notch or dot on the one end and this goes at the end where there is a notch in the end of the chip socket.

Could also be a bad time chip. You can swap from known working beds to test. If this does not work then the board is bad and will need replacing.

Also, check the phone plug connections to ensure that you have good connections and don't have a broken wire or a plug that is not fully inserted.

Also, check your address settings. The period must be solid when setting the address. If it is flashing then this indicates that the address is over the value of 100. Since there are only two digits on the display the period is used to indicate this.