Manager Broken?

[yalo]

Recently I bought a new Manager for a New Tanning Salon that I will open next week in Chile.

When I probe it in the new computer, it not recognizes the manager.

I probe it in other salon and change my old manage for a new manager and the Helios Software throw me this message “ not connecting properly “ also the manager stars making some stronght noise but the time of the session is showing in the T-Max.

Then I probe the old manager in the new computer and it recognize immediately.

I deduce that the new manager is broken.



It is correctly? Can you help me? Is there anything that I can do?

Please I need help



Thanks in advance.

[mr belvedere]

Maybe it port not configured new computer. Maybe you buy other salon. Sell old salon new buyer. Or maybe you call ADI and ETS South America branches support. They help mui. Mucha gusto, mi amiga.

[ADI Tech Support]

When you apply power to the new T-Max Manager, what do display's 7 and 8 show? Can you install ADNET2000 and see if it communicates with the T-Max Manager?

Kevin Barrett
ADI Tech Support

[yalo]

Kevin, when I apply power appears the numbers 1,2 , 3,4,5,6,7 and 8 one in each display then a noise with only dashes (lines), then only the numbers 0 and ffice:smarttags" />40 in the last two display, then a noise with and then finally dashes.

I install the Adnet 2000 and didn’t communicate.

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Thanks in advance.

>>

[ADI Tech Support]

Well, it the old manager communicates on this computer but the new one won't, then it's a bad manager. Contact your dealer for a replacement.

Kevin Barrett
ADI Tech Support

[yalo]

Kevin, I m disconcerted, it is the second manager bad in 7 days, this manager replace the first manager that my dealer sent me and also bad.

Two bad managers? It is possible

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Thanks

[yalo]

Kevin, it is possible that the Manager went of factory with a Security Code??? Thanks in advance