Manager - TanToday - Helping Salon Owners, One At A Time, Since 2000!

yalo · 21st August 2005, 12:44 AM

I really disorient, confuse .I don t know what can I do.

I change with my dealer tree Manager in 10 days and I need to open a new salon this Monday.

I m sure that the problem doesn’t the cables.

I m sure that the problem doesn’t the software.

ffice

ffice" />>>

In my old salon all is function correctly. I change only the manager, I put the new manager inside the old installation (computer, software, cables) and the Helios doesn’t recognize this manager and recognize perfectly when I put the old manager.

>>

Appears

Checking com 1 for T Max Manager

Checking com 1 for Redac a IPI

Checking com 1 for fst

Checking com 1 for Questar Database

Checking com 1 for Questar Database /9600

Checking com 1 for Questar Database /2400

Checking com 1 for Questar Database /1200

Checking com 1 for Questar Database /300

>>

Autodetection complete

>>

But appears NONE instead T-Max

I probe with Adnet and all that time appears LOST CONECTION.

>>

The situation is very confuse already I have now tree new manager without function.

Have you an idea what s happens?

Thanks in advance
>>

>>

ADI Tech Support · 21st August 2005, 10:05 AM

Can you connect to the T-Max Manager using ADNET 2000?

Kevin Barrett
ADI Tech Support

yalo · 21st August 2005, 12:09 PM

Kevin, thanks for your fast response

ffice

ffice" />>>

I did this test.

In my old salon (computer, manager, cables, etc) I use the Adnet2000 and I saw all the activity of the beds, the status.

I change and I put in the new manager ( with problems) , then I start the Adnet 2000

And appears this.

>>

Comms Retry timeout101

Comms Retry timeout101

Comms Retry timeout101

Comms Retry timeout101

Comms Retry timeout101

Comms Retry timeout101

…………………………..

>>

And then appears “Connection Lost”

>>

Do you know what s happens?

>>

Thanks again!!!

>>

yalo · 21st August 2005, 09:31 PM

Kevin, ffice

ffice" />>>

>>

The Adnet 2000 can recognize one manager, I can view the status of the salon and inclusive I can send time to the beds.>>

Then I open Helios to work and when I send the time to one bed , star a big noise and a message appears with not connected properly but the time appears in the display.>>

I repeat, The adnet recognize the manager but the Helios NO.>>

>>

I really don t know what to do>>

Please can you help me

ADI Tech Support · 21st August 2005, 09:41 PM

Check your e-mails. I sent you something that should fix your problem.

Kevin Barrett
ADI Tech Support

ADI Tech Support · 22nd August 2005, 04:28 PM

Did you get my e-mail? Did it work?

Kevin Barrett
ADI Tech Support

21st August 2005, 12:44 AM	#1 (permalink)
yalo Rookie Join Date: Jun 2005 Location: Argentina Posts: 19	Manager I really disorient, confuse .I don t know what can I do. I change with my dealer tree Manager in 10 days and I need to open a new salon this Monday. I m sure that the problem doesn’t the cables. I m sure that the problem doesn’t the software. fficeffice" />>> In my old salon all is function correctly. I change only the manager, I put the new manager inside the old installation (computer, software, cables) and the Helios doesn’t recognize this manager and recognize perfectly when I put the old manager. >> Appears Checking com 1 for T Max Manager Checking com 1 for Redac a IPI Checking com 1 for fst Checking com 1 for Questar Database Checking com 1 for Questar Database /9600 Checking com 1 for Questar Database /2400 Checking com 1 for Questar Database /1200 Checking com 1 for Questar Database /300 >> Autodetection complete >> But appears NONE instead T-Max I probe with Adnet and all that time appears LOST CONECTION. >> The situation is very confuse already I have now tree new manager without function. Have you an idea what s happens? Thanks in advance >> >>

21st August 2005, 12:09 PM	#3 (permalink)
yalo Rookie Join Date: Jun 2005 Location: Argentina Posts: 19	Adnet 2000 Kevin, thanks for your fast response fficeffice" />>> I did this test. In my old salon (computer, manager, cables, etc) I use the Adnet2000 and I saw all the activity of the beds, the status. I change and I put in the new manager ( with problems) , then I start the Adnet 2000 And appears this. >> Comms Retry timeout101 Comms Retry timeout101 Comms Retry timeout101 Comms Retry timeout101 Comms Retry timeout101 Comms Retry timeout101 ………………………….. >> And then appears “Connection Lost” >> Do you know what s happens? >> Thanks again!!! >>

21st August 2005, 09:31 PM	#4 (permalink)
yalo Rookie Join Date: Jun 2005 Location: Argentina Posts: 19	Urgent Kevin, fficeffice" />>> >> The Adnet 2000 can recognize one manager, I can view the status of the salon and inclusive I can send time to the beds.>> Then I open Helios to work and when I send the time to one bed , star a big noise and a message appears with not connected properly but the time appears in the display.>> I repeat, The adnet recognize the manager but the Helios NO.>> >> I really don t know what to do>> Please can you help me

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21st August 2005, 10:05 AM	#2 (permalink)
ADI Tech Support All Star Join Date: Nov 2004 Location: Branson, MO Posts: 146	Can you connect to the T-Max Manager using ADNET 2000? Kevin Barrett ADI Tech Support

21st August 2005, 09:41 PM	#5 (permalink)
ADI Tech Support All Star Join Date: Nov 2004 Location: Branson, MO Posts: 146	Check your e-mails. I sent you something that should fix your problem. Kevin Barrett ADI Tech Support

22nd August 2005, 04:28 PM	#6 (permalink)
ADI Tech Support All Star Join Date: Nov 2004 Location: Branson, MO Posts: 146	Did you get my e-mail? Did it work? Kevin Barrett ADI Tech Support