I've had it with Salontouch - TanToday - Helping Salon Owners, One At A Time, Since 2000!

Le · 18th July 2008, 10:04 AM

They are clueless, well at least their reps are anyway.

What other software for tanning salons can also do Spa and Hair servics and realted transactions?

I give up, Salontouch is costing me to much revenue when they mess up. Hours = Money

Thanks

Kathe · 18th July 2008, 10:44 AM

I used to love Suntouch. When I switched to salontouch I'm definitely not as happy. The customer service is just not what it used to be for that company. They don't return phone calls or emails anymore either. Wish I never would have switched.

Mojave Tan · 18th July 2008, 03:26 PM

Doesn't sound like many of us are happy with our CRM programs. . . .
We need a great one to meet our needs and support us.

EliteMike · 18th July 2008, 03:28 PM

I'm working on a new one. I've been pre-occupied with my work right now. I just finished a big phase of a project and my time might open up a bit

Mojave Tan · 18th July 2008, 03:43 PM

Quote:

Originally Posted by EliteMike

I'm working on a new one. I've been pre-occupied with my work right now. I just finished a big phase of a project and my time might open up a bit

We are all inpatiently waiting...

EliteMike · 18th July 2008, 03:45 PM

This will take time. Getting the database layout done right is key to performance. I started a thread in the software forum a while back asking for suggestions.

EliteMike · 18th July 2008, 03:57 PM

One of the biggest priorites will be to come up with a good way of accessing a tmax manager. Com manger is complete crap. I noticed my computer runnin slow. I see com manager is pulling upwards of 60% cpu usage

Kathe · 18th July 2008, 04:30 PM

I just want to be able to do things easily and without issues. Nothing specific, I just don't want to even think about it.

solman · 18th July 2008, 05:41 PM

Yep, the closer to "idiot proof" you can make it the better.

SOCALTAN · 18th July 2008, 05:45 PM

Sun Touch sucks....... I was just checking my bank statment. With no reason they started charging me $59.99, up from $39.00 per month. So I will be canceling them.

SalonTouch/SunTouch · 18th July 2008, 08:08 PM

Hello Kathe,

We are always available if you need help or have any questions about the software. Or records show that it has been close to 6 months since you've called in. Please give us a call at 877-725-6686.

We have overhauled our tech support department to bring you better customer service. Our representatives are here to help and we look forward to having a chance to speak with you.

Please ask to speak to the new manager of the support department.

We are always available if you have questions or concerns.

Thank you for your time,
SalonTouch Salon Management Software

SalonTouch/SunTouch · 18th July 2008, 08:15 PM

Hello EliteMike,

There is a version of the Com Manager that will allow you to turn off the globe animation. We have tested this and found that it will reduce your CPU usage and you should see a performance increase.

Please give SalonTouch a call at 877-725-6686 and we can help you.

Thank you for your time,
SalonTouch Salon Management Software

Geoff B · 18th July 2008, 11:28 PM

Hello Salon Touch, if you know this is a problem and that there is now a better way to use Com Manager, why have we not been notified. We pay for tech support and version updates. When talking to tech support sometimes we find out that we are several versions behind the most current.

Geoff B · 18th July 2008, 11:29 PM

Salon Touch, I should have added that I think you guys are the best in the business, but I do think we should be made aware of latest version updates when they become available.

mgj · 19th July 2008, 12:55 AM

Hello salon douche, I have had a few issues, one right from the get go. First of all, I found bugs in the program immediately that needed to be fixed. Techs at Salon Touch were not aware of these bugs at the time. Finally, when someone addmitted to the bugs, I was not allowed the upgrade that would fix the problems until I committed to a monthly maint fee of $49 for one year. Then I would get an actual "working copy" of the software without the bugs. I told the tech person that I paid for a working copy, but did not get what I paid for. He said, "I know. I agree with you, but my boss won't let me send it to you." I am not a software expert, but have used enough software programs to know that the Salon Touch software needs some polishing up and the Management needs to be more attuned to customers' software needs.

Get this, only the fist name of the customer is printed on the receipt.... Fine, but let me have a choice as to whether the last name or client # shows. If there is a way to fix this - great! Salon Touch told me, "sorry, it won't do that."

Also, I wanted to put another computer SIX FEET AWAY from the first one and I was told it would cost $649.00, then $549, because I have a service contract, but only if I renew for another year. I argued but I might as well have been talking to the wall.

Helios here I come, we are getting through a FTW, then see ya.
Unless Elite mike can get his fool proof by then.

SOCALTAN · 19th July 2008, 12:57 AM

Salon Touch, what about raising the price ?

EliteMike · 19th July 2008, 01:39 AM

Why should I have to call your tech support, updates should be available on your site.

Maybe you should just teach your programmers to put out good software from the start?? Now there's a thought. only updates that should come out are to add features. People NEED this software to work properly.

Fix things before I get my software done, I WILL be cheaper and offer better support. How can one person do this. It's called making a program that just works.. I won't charge people for every little add on feature either.

Kathe · 19th July 2008, 03:13 PM

Quote:

Originally Posted by SalonTouch/SunTouch

Hello Kathe,

We are always available if you need help or have any questions about the software. Or records show that it has been close to 6 months since you've called in. Please give us a call at 877-725-6686.

We have overhauled our tech support department to bring you better customer service. Our representatives are here to help and we look forward to having a chance to speak with you.

Please ask to speak to the new manager of the support department.

We are always available if you have questions or concerns.

Thank you for your time,
SalonTouch Salon Management Software

Really? Well that is funny then because I spoke to someone there about 2 months ago and also sent an email in directly from your website. I'm quite frustrated because I was told some things when I upgraded from Suntouch to Salontouch and apparantly those things are no longer true. I was told things in order to get the upgrade sale I believe.

In fact I was the very first person to buy Salontouch. I am not able to do any upgrades to it because for some reason I do not qualify even though the nice young lady who sold it to me promised that I would have unlimited support if I upgraded to the tune of $600.

What is most frustrating to me is that I had Suntouch for about 10 years and zero issues with it. Upgrade downloads were available on the website and I really didn't even call tech support at all. Once I upgraded, forget it. No free upgrade downloads. No answering simple questions and the program just isn't as user friendly.

I did call one time, probably the one 6 months ago, because I messed up my user passcode and couldn't log in and they did help me with that without charging me. That was nice.

I will be happy to call you on Monday to see if we can resolve this situation.

Mojave Tan · 20th July 2008, 02:52 PM

Mike,
You must have vacation coming soon to build the program....
No pressure...

I agree with everyone
* easy to use program
* great support
* reasonable price
* reports you can believe
* reports you can run...

Kathe · 20th July 2008, 02:58 PM

Reports that actually make sense for things you actually want to know. And downloadable upgrades.

No rush Mike!!

18th July 2008, 10:04 AM	#1 (permalink)
Le Hall of Famer Join Date: Dec 2004 Location: Cloud 9 Posts: 1,388	I've had it with Salontouch They are clueless, well at least their reps are anyway. What other software for tanning salons can also do Spa and Hair servics and realted transactions? I give up, Salontouch is costing me to much revenue when they mess up. Hours = Money Thanks __________________ "We are what we repeatedly do. Excellence, then, is not an act, but a habit." - Aristotle "The first step to becoming is to will it." - Mother Teresa

18th July 2008, 10:44 AM	#2 (permalink)
Kathe Moderator/Arbonne VP Join Date: Dec 2005 Location: Michigan Posts: 3,681	Re: I've had it with Salontouch I used to love Suntouch. When I switched to salontouch I'm definitely not as happy. The customer service is just not what it used to be for that company. They don't return phone calls or emails anymore either. Wish I never would have switched. __________________ Kathe's Health Blog Kathe's Christian Blog Please talk to me if you would like to bring a great line of skin care into your salon. CLICK HERE to learn more. YES! What you use on your skin DOES matter! Arbonne - Pure, Safe & Beneficial! NutriMinC RE9 Body Set used for 2 weeks on one foot!

18th July 2008, 03:26 PM	#3 (permalink)
Mojave Tan Mojave Tan Join Date: Jul 2007 Location: Natomas, CA Posts: 982	Re: I've had it with Salontouch Doesn't sound like many of us are happy with our CRM programs. . . . We need a great one to meet our needs and support us.

18th July 2008, 03:28 PM	#4 (permalink)
EliteMike Hall of Famer Join Date: May 2007 Location: D.C. Posts: 4,465	Re: I've had it with Salontouch I'm working on a new one. I've been pre-occupied with my work right now. I just finished a big phase of a project and my time might open up a bit

18th July 2008, 03:45 PM	#6 (permalink)
EliteMike Hall of Famer Join Date: May 2007 Location: D.C. Posts: 4,465	Re: I've had it with Salontouch This will take time. Getting the database layout done right is key to performance. I started a thread in the software forum a while back asking for suggestions.

18th July 2008, 03:57 PM	#7 (permalink)
EliteMike Hall of Famer Join Date: May 2007 Location: D.C. Posts: 4,465	Re: I've had it with Salontouch One of the biggest priorites will be to come up with a good way of accessing a tmax manager. Com manger is complete crap. I noticed my computer runnin slow. I see com manager is pulling upwards of 60% cpu usage

18th July 2008, 04:30 PM	#8 (permalink)
Kathe Moderator/Arbonne VP Join Date: Dec 2005 Location: Michigan Posts: 3,681	Re: I've had it with Salontouch I just want to be able to do things easily and without issues. Nothing specific, I just don't want to even think about it. __________________ Kathe's Health Blog Kathe's Christian Blog Please talk to me if you would like to bring a great line of skin care into your salon. CLICK HERE to learn more. YES! What you use on your skin DOES matter! Arbonne - Pure, Safe & Beneficial! NutriMinC RE9 Body Set used for 2 weeks on one foot!

18th July 2008, 05:41 PM	#9 (permalink)
solman Super Star Join Date: Feb 2007 Location: southeast Posts: 820	Re: I've had it with Salontouch Yep, the closer to "idiot proof" you can make it the better.

18th July 2008, 05:45 PM	#10 (permalink)
SOCALTAN All Star Join Date: Nov 2006 Location: california Posts: 97	Re: I've had it with Salontouch Sun Touch sucks....... I was just checking my bank statment. With no reason they started charging me $59.99, up from $39.00 per month. So I will be canceling them.

18th July 2008, 08:08 PM	#11 (permalink)
SalonTouch/SunTouch Rookie Join Date: Jul 2008 Location: Atlanta Posts: 2	Re: I've had it with Salontouch Hello Kathe, We are always available if you need help or have any questions about the software. Or records show that it has been close to 6 months since you've called in. Please give us a call at 877-725-6686. We have overhauled our tech support department to bring you better customer service. Our representatives are here to help and we look forward to having a chance to speak with you. Please ask to speak to the new manager of the support department. We are always available if you have questions or concerns. Thank you for your time, SalonTouch Salon Management Software Last edited by SalonTouch/SunTouch : 18th July 2008 at 08:16 PM.

18th July 2008, 08:15 PM	#12 (permalink)
SalonTouch/SunTouch Rookie Join Date: Jul 2008 Location: Atlanta Posts: 2	Re: I've had it with Salontouch Hello EliteMike, There is a version of the Com Manager that will allow you to turn off the globe animation. We have tested this and found that it will reduce your CPU usage and you should see a performance increase. Please give SalonTouch a call at 877-725-6686 and we can help you. Thank you for your time, SalonTouch Salon Management Software

18th July 2008, 11:28 PM	#13 (permalink)
Geoff B Long Time member Join Date: Sep 2005 Location: Colorado Posts: 203	Re: I've had it with Salontouch Hello Salon Touch, if you know this is a problem and that there is now a better way to use Com Manager, why have we not been notified. We pay for tech support and version updates. When talking to tech support sometimes we find out that we are several versions behind the most current.

18th July 2008, 11:29 PM	#14 (permalink)
Geoff B Long Time member Join Date: Sep 2005 Location: Colorado Posts: 203	Re: I've had it with Salontouch Salon Touch, I should have added that I think you guys are the best in the business, but I do think we should be made aware of latest version updates when they become available.

19th July 2008, 12:55 AM	#15 (permalink)
mgj Super Star Join Date: Feb 2007 Location: chicago Posts: 512	Re: I've had it with Salontouch Hello salon douche, I have had a few issues, one right from the get go. First of all, I found bugs in the program immediately that needed to be fixed. Techs at Salon Touch were not aware of these bugs at the time. Finally, when someone addmitted to the bugs, I was not allowed the upgrade that would fix the problems until I committed to a monthly maint fee of $49 for one year. Then I would get an actual "working copy" of the software without the bugs. I told the tech person that I paid for a working copy, but did not get what I paid for. He said, "I know. I agree with you, but my boss won't let me send it to you." I am not a software expert, but have used enough software programs to know that the Salon Touch software needs some polishing up and the Management needs to be more attuned to customers' software needs. Get this, only the fist name of the customer is printed on the receipt.... Fine, but let me have a choice as to whether the last name or client # shows. If there is a way to fix this - great! Salon Touch told me, "sorry, it won't do that." Also, I wanted to put another computer SIX FEET AWAY from the first one and I was told it would cost $649.00, then $549, because I have a service contract, but only if I renew for another year. I argued but I might as well have been talking to the wall. Helios here I come, we are getting through a FTW, then see ya. Unless Elite mike can get his fool proof by then. Last edited by mgj : 19th July 2008 at 12:57 AM.

19th July 2008, 12:57 AM	#16 (permalink)
SOCALTAN All Star Join Date: Nov 2006 Location: california Posts: 97	Re: I've had it with Salontouch Salon Touch, what about raising the price ?

19th July 2008, 01:39 AM	#17 (permalink)
EliteMike Hall of Famer Join Date: May 2007 Location: D.C. Posts: 4,465	Re: I've had it with Salontouch Why should I have to call your tech support, updates should be available on your site. Maybe you should just teach your programmers to put out good software from the start?? Now there's a thought. only updates that should come out are to add features. People NEED this software to work properly. Fix things before I get my software done, I WILL be cheaper and offer better support. How can one person do this. It's called making a program that just works.. I won't charge people for every little add on feature either.

20th July 2008, 02:52 PM	#19 (permalink)
Mojave Tan Mojave Tan Join Date: Jul 2007 Location: Natomas, CA Posts: 982	Re: I've had it with Salontouch Mike, You must have vacation coming soon to build the program.... No pressure... I agree with everyone * easy to use program * great support * reasonable price * reports you can believe * reports you can run...

20th July 2008, 02:58 PM	#20 (permalink)
Kathe Moderator/Arbonne VP Join Date: Dec 2005 Location: Michigan Posts: 3,681	Re: I've had it with Salontouch Reports that actually make sense for things you actually want to know. And downloadable upgrades. No rush Mike!! __________________ Kathe's Health Blog Kathe's Christian Blog Please talk to me if you would like to bring a great line of skin care into your salon. CLICK HERE to learn more. YES! What you use on your skin DOES matter! Arbonne - Pure, Safe & Beneficial! NutriMinC RE9 Body Set used for 2 weeks on one foot!

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