Salon down the st. sending in a spy.... - TanToday

beautyonthebeach · 18th November 2009, 07:04 PM

I have had this girl come in since August and she has tried every level of tanning and even our Airbrush. Last night I added her as a friend to our salon's facebook page and come to find out she works at the salon a few blocks down. I am acctually flattered by this because they have big Ergoline beds and a very expensive looking facility and we have older but well maintained beds. So should I confront her and ask her what's up or should I just let the neighbor keep giving us buisness. Thanks for the input.

unity · 18th November 2009, 07:07 PM

Or she no longer works there and has not updated the info? If she is spending $ who cares unless you have something to hide!

beautyonthebeach · 18th November 2009, 07:09 PM

Nope nothing to hide.

fabugurl · 18th November 2009, 07:46 PM

Consider it a compliment and use with other clients if they compare you... the fact that the staff at other salons pay to tan at your salon is the best endorsement you can have. Make sure that you always give this "client" the best service possible so in the event they DO still work at the other salon she will never have anything bad to report back to them...

fabugurl · 18th November 2009, 07:48 PM

This is possibly the best endorsement you could have when an employee at the competition pays to tan at your salon... Always treat them great and give them the best service possible. They will never be able to say anything negative about your salon to anybody then...

beautyonthebeach · 18th November 2009, 09:31 PM

Quote:

Originally Posted by fabugurl

This is possibly the best endorsement you could have when an employee at the competition pays to tan at your salon... Always treat them great and give them the best service possible. They will never be able to say anything negative about your salon to anybody then...

Thanks for the input.

dougl020 · 19th November 2009, 12:35 AM

Hmm, I'd be careful if I was you...I know of some salon owners who have bought memberships with their competitors so they can scope them out. I even train my employees to not give out pricing over the phone, but instead give the person on the phone a "bait offer" to get them in the door so if they really are a competitor then they will have to work for it and actually come in to get the whole spill. I know I have tanned at alot of my competitors but mostly so I can get on their email list and be up to date with their specials and promotions!

northtanman · 19th November 2009, 10:12 AM

one thing comes to mind here...as we have other employees tanning with us too...is...that where they work, they have to pay as well for their tans...so with that said...if they have to pay...they will go to the best place and pay!!

sometimes they are not allowed to tan during "open" hours...so its also more convenient for them to tan elsewhere that they can tan whenever. food for thought here, for owners whom charge their employees to tan...or limit them. we allow tanning in all units free...but upgrades we only have one of...only before and after hours. we only have one ergo 650 and one sunboard plus HP, but multiples of all others including omega HP's..orbits...and less...so they have plenty to tan in...but will stay after to do the 650 or sunboard...

beautyonthebeach · 19th November 2009, 10:40 AM

Quote:

Originally Posted by northtanman

one thing comes to mind here...as we have other employees tanning with us too...is...that where they work, they have to pay as well for their tans...so with that said...if they have to pay...they will go to the best place and pay!!

.

Thanks

esun · 19th November 2009, 10:45 AM

I have one of my competitors employee tanning with us.

I asked why and she said their lamps suck and she never feels like she is getting tan and they are dimly lit, dark rooms.
When she comes here, she gets really great color and loves how bright and cheerful we are and we have a great selection of lotion. She even buys lotion from us at full retail. (guess her boss doesn't give her a break.) And she likes MRI

My biggest concern is she doesn't use her great tan to her advantage to get people to tan where she works. But I'll take her money any day!

CROVINE1 · 19th November 2009, 11:31 AM

When I first opened I offered a free week of tanning. The competition came out of the walls. Two girls come to mind. They came in and trashed two machines. Lotion everywhere, hit the emergency off switch, turned a few bulbs(reflector pointed out) and scratch the floor in one of the booths with what I think was a key! Sometimes competition a bitch!!!!

dougl020 · 19th November 2009, 11:42 AM

Oh that's so tacky!

SunBursttans3130 · 19th November 2009, 12:54 PM

I also have the employees of comp tanning at my salon..I give them terrific service as all customers recieve. But I take it as a compliment. And we also check the room really good after they leave..

beautyonthebeach · 19th November 2009, 08:05 PM

Thanks everyone for the imput.

BellaSole`Tan · 30th November 2009, 09:35 PM

Confront her I have done this twice and to see the looks on their face is geat!

18th November 2009, 07:04 PM	#1 (permalink)
beautyonthebeach All Star Join Date: Oct 2009 Posts: 88	Salon down the st. sending in a spy.... I have had this girl come in since August and she has tried every level of tanning and even our Airbrush. Last night I added her as a friend to our salon's facebook page and come to find out she works at the salon a few blocks down. I am acctually flattered by this because they have big Ergoline beds and a very expensive looking facility and we have older but well maintained beds. So should I confront her and ask her what's up or should I just let the neighbor keep giving us buisness. Thanks for the input.

18th November 2009, 07:07 PM	#2 (permalink)
unity Hall of Famer Join Date: Nov 2008 Posts: 1,051	Re: Salon down the st. sending in a spy.... Or she no longer works there and has not updated the info? If she is spending $ who cares unless you have something to hide! __________________ “There is only so much logical space in our universe,” Binette said. “Think of it like a Chinese take-out box stuffed with Kung-Pao Shrimp. The more shrimp you stuff in, some shrimp pop out the bottom."

18th November 2009, 07:09 PM	#3 (permalink)
beautyonthebeach All Star Join Date: Oct 2009 Posts: 88	Re: Salon down the st. sending in a spy.... Nope nothing to hide.

18th November 2009, 07:46 PM	#4 (permalink)
fabugurl All Star Join Date: Oct 2007 Posts: 72	Re: Salon down the st. sending in a spy.... Consider it a compliment and use with other clients if they compare you... the fact that the staff at other salons pay to tan at your salon is the best endorsement you can have. Make sure that you always give this "client" the best service possible so in the event they DO still work at the other salon she will never have anything bad to report back to them...

18th November 2009, 07:48 PM	#5 (permalink)
fabugurl All Star Join Date: Oct 2007 Posts: 72	Re: Salon down the st. sending in a spy.... This is possibly the best endorsement you could have when an employee at the competition pays to tan at your salon... Always treat them great and give them the best service possible. They will never be able to say anything negative about your salon to anybody then...

19th November 2009, 12:35 AM	#7 (permalink)
dougl020 All Star Join Date: Jan 2007 Posts: 177	Re: Salon down the st. sending in a spy.... Hmm, I'd be careful if I was you...I know of some salon owners who have bought memberships with their competitors so they can scope them out. I even train my employees to not give out pricing over the phone, but instead give the person on the phone a "bait offer" to get them in the door so if they really are a competitor then they will have to work for it and actually come in to get the whole spill. I know I have tanned at alot of my competitors but mostly so I can get on their email list and be up to date with their specials and promotions!

19th November 2009, 10:12 AM	#8 (permalink)
northtanman Hall of Famer Join Date: Sep 2006 Posts: 2,790	Re: Salon down the st. sending in a spy.... one thing comes to mind here...as we have other employees tanning with us too...is...that where they work, they have to pay as well for their tans...so with that said...if they have to pay...they will go to the best place and pay!! sometimes they are not allowed to tan during "open" hours...so its also more convenient for them to tan elsewhere that they can tan whenever. food for thought here, for owners whom charge their employees to tan...or limit them. we allow tanning in all units free...but upgrades we only have one of...only before and after hours. we only have one ergo 650 and one sunboard plus HP, but multiples of all others including omega HP's..orbits...and less...so they have plenty to tan in...but will stay after to do the 650 or sunboard...

19th November 2009, 10:45 AM	#10 (permalink)
esun Hall of Famer Join Date: Dec 2005 Posts: 1,157	Re: Salon down the st. sending in a spy.... I have one of my competitors employee tanning with us. I asked why and she said their lamps suck and she never feels like she is getting tan and they are dimly lit, dark rooms. When she comes here, she gets really great color and loves how bright and cheerful we are and we have a great selection of lotion. She even buys lotion from us at full retail. (guess her boss doesn't give her a break.) And she likes MRI My biggest concern is she doesn't use her great tan to her advantage to get people to tan where she works. But I'll take her money any day!

19th November 2009, 11:31 AM	#11 (permalink)
CROVINE1 Super Star Join Date: Dec 2007 Posts: 853	Re: Salon down the st. sending in a spy.... When I first opened I offered a free week of tanning. The competition came out of the walls. Two girls come to mind. They came in and trashed two machines. Lotion everywhere, hit the emergency off switch, turned a few bulbs(reflector pointed out) and scratch the floor in one of the booths with what I think was a key! Sometimes competition a bitch!!!! __________________

19th November 2009, 11:42 AM	#12 (permalink)
dougl020 All Star Join Date: Jan 2007 Posts: 177	Re: Salon down the st. sending in a spy.... Oh that's so tacky!

19th November 2009, 12:54 PM	#13 (permalink)
SunBursttans3130 All Star Join Date: Nov 2008 Posts: 164	Re: Salon down the st. sending in a spy.... I also have the employees of comp tanning at my salon..I give them terrific service as all customers recieve. But I take it as a compliment. And we also check the room really good after they leave..

19th November 2009, 08:05 PM	#14 (permalink)
beautyonthebeach All Star Join Date: Oct 2009 Posts: 88	Re: Salon down the st. sending in a spy.... Thanks everyone for the imput.

30th November 2009, 09:35 PM	#15 (permalink)
BellaSole`Tan Veteran Join Date: Sep 2008 Posts: 411	Re: Salon down the st. sending in a spy.... Confront her I have done this twice and to see the looks on their face is geat!

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