Airbrush appointment No-shows - TanToday

cfindley · 2nd October 2009, 10:39 PM

How does everyone handle this?
We aren't large enough to have 2 on staff at all times but the no-shows are killing us!
Thinking about saying "thats the only appointment we have left today"
to try to eliminate tardiness.
I would hate to impose late fees, what do you do?

eyecandytanning · 2nd October 2009, 10:54 PM

i had to turn away an appt last week. she booked an appt for her and her husband, 715 and 730...showed up at 729 and was mad that i could only spray one of them since i had another spray at 745 and a home spray across town at 830. she told me i was rude and stormed out...um sorry you were 14 minutes late to your 15 minute appt!

it is very fustrating. I have been contemplating charging a no show fee, but am not sure how to enforce it or if they would just call their cc companies to reverse it.

aimeekat · 2nd October 2009, 10:58 PM

Charge a deposit. Change/cancel within 24 hrs waives the deposit. Mine is $10. Credit card over the phone to schedule.

dcjjp1 · 3rd October 2009, 09:34 AM

For our Massage, we get a cc on file to secure the appointment. If they no show or cancel within 24 hours they are charged for the service. As far as the reversing of the charge, if it is in your policy you will win.

DB9276 · 3rd October 2009, 11:55 AM

Quote:

Originally Posted by aimeekat

Charge a deposit. Change/cancel within 24 hrs waives the deposit. Mine is $10. Credit card over the phone to schedule.

This is my exact policy too!

GeminiTanning · 6th October 2009, 01:05 PM

I give them one strike, and then they're name goes on "the list." The next time they call for an appt., I charge half over the phone.

kgg · 8th October 2009, 10:26 PM

I am seriously thinking about starting a credit card deposit on all new clients or all clients who are calling from out of state and wanting to come in for services when in my area.

Overall how is the reception from potential clients who call for tans?

DB9276 · 9th October 2009, 10:26 AM

^^The reception is all in the way you present it.

When we first started it, I had a few previous clients say: "I didn't have to do that last time." We just told them that we have had a lot of issues with no shows and we could of put someone else in that spot.

We currently tell people that it is a non-refundable holding fee. We have a 24 hr. cancellation. If they give us the proper cancellation, we destroy the CC info and never bill them in the first place.

If they don't cancel w/i 24 hrs, we bill the CC for $10 as a no show fee.

If we bend the policy, for good reason/excuse, I still don't refund the $10. I leave it on the account for future use.

When I started it, I called my CC processor and asked what would happen if the fee was disputed. They told me that I could do it, but if there was a dispute, I would not have their signature to prove the transaction and would be made to refund it. This situation has never happened though.

All in all, it has helped clients be more considerate and timely. For lack of better words, I guess I just needed threaten them where it hurts- monetarily.

esun · 9th October 2009, 05:24 PM

I require up front payment to make an appointment time for spray tans and call it a "face to face consultation". Then sell the exfoliant and after tan products during the face to face.

kgg · 13th October 2009, 12:04 PM

Quote:

Originally Posted by esun

I require up front payment to make an appointment time for spray tans and call it a "face to face consultation". Then sell the exfoliant and after tan products during the face to face.

hmmmm

so you require new clients to come in for the consultation rather then over the phone?

esun · 13th October 2009, 12:27 PM

Quote:

Originally Posted by kgg

hmmmm

so you require new clients to come in for the consultation rather then over the phone?

Yes. If they want great results, ( and I haven't found anyone yet who wants average results) they need the face to face before coming in for the spray tan.
Once they have had one spray at our salon, they will have enough product for many more tans and thus will not need another "face to face".

sonomatanning · 21st October 2009, 01:48 PM

Call to confirm the appointment 24 hours in advance.
When they make their appointment let them know that there is a 24 Hour Cancellation Policy.
Credit Card deposits can actually deter clients from booking appointments, be nice and give them a one time shot at messing up...

eyecandytanning · 21st October 2009, 05:58 PM

i call and confirm...they still no show

2nd October 2009, 10:39 PM	#1 (permalink)
cfindley Super Star Join Date: Nov 2004 Posts: 688	Airbrush appointment No-shows How does everyone handle this? We aren't large enough to have 2 on staff at all times but the no-shows are killing us! Thinking about saying "thats the only appointment we have left today" to try to eliminate tardiness. I would hate to impose late fees, what do you do? __________________ Kids, Workout, Tan! Its a Lifestyle!!

2nd October 2009, 10:54 PM	#2 (permalink)
eyecandytanning Hall of Famer Join Date: Oct 2006 Posts: 1,132	Re: Airbrush appointment No-shows i had to turn away an appt last week. she booked an appt for her and her husband, 715 and 730...showed up at 729 and was mad that i could only spray one of them since i had another spray at 745 and a home spray across town at 830. she told me i was rude and stormed out...um sorry you were 14 minutes late to your 15 minute appt! it is very fustrating. I have been contemplating charging a no show fee, but am not sure how to enforce it or if they would just call their cc companies to reverse it. __________________ "Well-behaved women seldom make history." --Laurel Thatcher Ulrich

2nd October 2009, 10:58 PM	#3 (permalink)
aimeekat Hall of Famer Join Date: Mar 2007 Posts: 1,135	Re: Airbrush appointment No-shows Charge a deposit. Change/cancel within 24 hrs waives the deposit. Mine is $10. Credit card over the phone to schedule. __________________ Act weird and let 'em wonder.

3rd October 2009, 09:34 AM	#4 (permalink)
dcjjp1 Hall of Famer Join Date: Aug 2005 Posts: 1,828	Re: Airbrush appointment No-shows For our Massage, we get a cc on file to secure the appointment. If they no show or cancel within 24 hours they are charged for the service. As far as the reversing of the charge, if it is in your policy you will win. __________________ Jeff

6th October 2009, 01:05 PM	#6 (permalink)
GeminiTanning Veteran Join Date: Oct 2008 Posts: 349	Re: Airbrush appointment No-shows I give them one strike, and then they're name goes on "the list." The next time they call for an appt., I charge half over the phone.

8th October 2009, 10:26 PM	#7 (permalink)
kgg All Star Join Date: May 2008 Posts: 82	Re: Airbrush appointment No-shows I am seriously thinking about starting a credit card deposit on all new clients or all clients who are calling from out of state and wanting to come in for services when in my area. Overall how is the reception from potential clients who call for tans?

9th October 2009, 10:26 AM	#8 (permalink)
DB9276 Super Star Join Date: Aug 2008 Posts: 759	Re: Airbrush appointment No-shows ^^The reception is all in the way you present it. When we first started it, I had a few previous clients say: "I didn't have to do that last time." We just told them that we have had a lot of issues with no shows and we could of put someone else in that spot. We currently tell people that it is a non-refundable holding fee. We have a 24 hr. cancellation. If they give us the proper cancellation, we destroy the CC info and never bill them in the first place. If they don't cancel w/i 24 hrs, we bill the CC for $10 as a no show fee. If we bend the policy, for good reason/excuse, I still don't refund the $10. I leave it on the account for future use. When I started it, I called my CC processor and asked what would happen if the fee was disputed. They told me that I could do it, but if there was a dispute, I would not have their signature to prove the transaction and would be made to refund it. This situation has never happened though. All in all, it has helped clients be more considerate and timely. For lack of better words, I guess I just needed threaten them where it hurts- monetarily.

9th October 2009, 05:24 PM	#9 (permalink)
esun Hall of Famer Join Date: Dec 2005 Posts: 1,009	Re: Airbrush appointment No-shows I require up front payment to make an appointment time for spray tans and call it a "face to face consultation". Then sell the exfoliant and after tan products during the face to face.

21st October 2009, 01:48 PM	#12 (permalink)
sonomatanning Rookie Join Date: Sep 2008 Posts: 2	Re: Airbrush appointment No-shows Call to confirm the appointment 24 hours in advance. When they make their appointment let them know that there is a 24 Hour Cancellation Policy. Credit Card deposits can actually deter clients from booking appointments, be nice and give them a one time shot at messing up... __________________ [COLOR="Red"]Sonoma Tanning Airbrush Tanning Training Center & Studio www.sonomatanning.com www.airbrushtanningclass.com[/COLOR]

21st October 2009, 05:58 PM	#13 (permalink)
eyecandytanning Hall of Famer Join Date: Oct 2006 Posts: 1,132	Re: Airbrush appointment No-shows i call and confirm...they still no show __________________ "Well-behaved women seldom make history." --Laurel Thatcher Ulrich

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