3A parameters - TanToday - Helping Salon Owners, One At A Time, Since 2000!

imported_Phiper · 23rd March 2006, 10:17 AM

OK Kevin, I got another one for you.

I have two 3As at two different salons that as soon as the session is over they automatically clear the computer screen as if we already cleaned that bed. They both still show the two dots on the 3As.

Would there be something "off" or different in the parameter settings in these 3As as compared to all the rest?

ADI Tech Support · 23rd March 2006, 10:21 AM

That is going to be a computer software problem. If the T-Max 3A is showing two dots but the computer is showing the room is cleaned, then the software is not sending the signal to the T-Max Manager saying to clear the clean room.

Kevin Barrett
ADI Tech Support

imported_Phiper · 23rd March 2006, 12:51 PM

After a session (you see two dots on the 3A), the computer will show that the bed needs to be cleaned (dirty bed status) and it stays that way until the bed cleaner pushes the UP (arrow) button on the 3A, which then clears out the two dots and resets the 3A back to "0" and also clears the dirty bed status off the computer. (Normal operation)

With these two 3As, the screen goes to the dirty bed color, then immediately changes to "clean bed" status without anybody touching anything. This happens within 2 seconds of the bed shutting off. So it looks like the room is ready for the next client when it really isn't.

The software or the Manager would not know if the bed is cleaned or not unless the 3A sends something back to it, right?

So what seems to be happening is: the session ends, 3A shows two dots (dirty bed status) but it is also sending a "clear event" back to the Manager / computer.

3A or still computer software?

ADI Tech Support · 23rd March 2006, 01:06 PM

If the T-Max 3A shows two dots, then it is reporting Dirty to the computer. If you run ADNET, does it show dirty?

Kevin Barrett
ADI Tech Support

sparky · 23rd March 2006, 01:58 PM

What software program on the computer is controlling the Manager ???

imported_Phiper · 23rd March 2006, 03:27 PM

I will have to install ADNET on the computer after hours. I don't normally have this installed because of security reasons. I will let you know what ADNET says.

Sparky... ST

If it was software related, it seems to me that all 20 3As in the salon would be acting up instead of just one.

Wish List. Port ADNET over to WM2003 (PocketPC) so that I can re-program the Manager Plus at the salon without having to take it home first (30 minute round trip). About twice a year it loses it's programming.

sparky · 23rd March 2006, 06:33 PM

ST = ???

SunTouch ???
SunTouch+ ???
SalonTouch ???

Software overrides all Manager Settings except for infinite delay.

There should be a setup screen for beds with drop down arrows for the different parameters in ST.

Verify that all are equal there first.

imported_Phiper · 23rd March 2006, 07:46 PM

Good idea.
Yes, I will double check all parameter in the software BEFORE i try ADNET.

imported_Phiper · 5th April 2006, 10:01 AM

Now one of the same 3As I was talking about earlier won't even accept time from the computer. The Manager shows that it passed the time to the 3A by showing "Delay" in it's window. The 3A shows "0" in it's window.

I unplugged the power and com cable from the Manager and replaced the 3A with a different one I had, I hooked everything back up, and then without changing a thing on the software or the Manager, guess what?... everything works properly. The computer screen even goes into "dirty room" status after a session.

3A or the computer software? It was definitely the 3A.

ADI Tech Support · 5th April 2006, 10:08 AM

Can you start a session manually from the T-Max manager? If yes it's a software problem. If not a timer problem.

Kevin Barrett
ADI Tech Support

imported_Phiper · 6th April 2006, 09:18 AM

I didn't put the "problem 3A" back inline.... were a little busy right now.

I will hook it up to my spare Manager and try that.

Brian Oshman · 7th April 2006, 08:35 AM

What kind of bed is connected to this timer and is the same type of bed used at the other salon the same hooked to the timers that are giving you this problem?

23rd March 2006, 10:17 AM	#1 (permalink)
imported_Phiper Rookie Join Date: Feb 2006 Posts: 28	3A parameters OK Kevin, I got another one for you. I have two 3As at two different salons that as soon as the session is over they automatically clear the computer screen as if we already cleaned that bed. They both still show the two dots on the 3As. Would there be something "off" or different in the parameter settings in these 3As as compared to all the rest?

23rd March 2006, 10:21 AM	#2 (permalink)
ADI Tech Support All Star Join Date: Nov 2004 Location: Branson, MO Posts: 146	Re: 3A parameters That is going to be a computer software problem. If the T-Max 3A is showing two dots but the computer is showing the room is cleaned, then the software is not sending the signal to the T-Max Manager saying to clear the clean room. Kevin Barrett ADI Tech Support

23rd March 2006, 12:51 PM	#3 (permalink)
imported_Phiper Rookie Join Date: Feb 2006 Posts: 28	Re: 3A parameters After a session (you see two dots on the 3A), the computer will show that the bed needs to be cleaned (dirty bed status) and it stays that way until the bed cleaner pushes the UP (arrow) button on the 3A, which then clears out the two dots and resets the 3A back to "0" and also clears the dirty bed status off the computer. (Normal operation) With these two 3As, the screen goes to the dirty bed color, then immediately changes to "clean bed" status without anybody touching anything. This happens within 2 seconds of the bed shutting off. So it looks like the room is ready for the next client when it really isn't. The software or the Manager would not know if the bed is cleaned or not unless the 3A sends something back to it, right? So what seems to be happening is: the session ends, 3A shows two dots (dirty bed status) but it is also sending a "clear event" back to the Manager / computer. 3A or still computer software?

23rd March 2006, 01:06 PM	#4 (permalink)
ADI Tech Support All Star Join Date: Nov 2004 Location: Branson, MO Posts: 146	Re: 3A parameters If the T-Max 3A shows two dots, then it is reporting Dirty to the computer. If you run ADNET, does it show dirty? Kevin Barrett ADI Tech Support

23rd March 2006, 01:58 PM	#5 (permalink)
sparky Moderator Join Date: Oct 2004 Location: Neverland Posts: 1,944	Re: 3A parameters What software program on the computer is controlling the Manager ??? __________________ ......................Flashback 2001........................ "One of the 'ORIGINAL' TanToday Gang" Life is like a sled dog team...if you ain't the lead dog, the scenery never changes.

23rd March 2006, 03:27 PM	#6 (permalink)
imported_Phiper Rookie Join Date: Feb 2006 Posts: 28	Re: 3A parameters I will have to install ADNET on the computer after hours. I don't normally have this installed because of security reasons. I will let you know what ADNET says. Sparky... ST If it was software related, it seems to me that all 20 3As in the salon would be acting up instead of just one. Wish List. Port ADNET over to WM2003 (PocketPC) so that I can re-program the Manager Plus at the salon without having to take it home first (30 minute round trip). About twice a year it loses it's programming.

23rd March 2006, 06:33 PM	#7 (permalink)
sparky Moderator Join Date: Oct 2004 Location: Neverland Posts: 1,944	Re: 3A parameters ST = ??? SunTouch ??? SunTouch+ ??? SalonTouch ??? Software overrides all Manager Settings except for infinite delay. There should be a setup screen for beds with drop down arrows for the different parameters in ST. Verify that all are equal there first. __________________ ......................Flashback 2001........................ "One of the 'ORIGINAL' TanToday Gang" Life is like a sled dog team...if you ain't the lead dog, the scenery never changes.

23rd March 2006, 07:46 PM	#8 (permalink)
imported_Phiper Rookie Join Date: Feb 2006 Posts: 28	Re: 3A parameters Good idea. Yes, I will double check all parameter in the software BEFORE i try ADNET.

5th April 2006, 10:01 AM	#9 (permalink)
imported_Phiper Rookie Join Date: Feb 2006 Posts: 28	Re: 3A parameters Now one of the same 3As I was talking about earlier won't even accept time from the computer. The Manager shows that it passed the time to the 3A by showing "Delay" in it's window. The 3A shows "0" in it's window. I unplugged the power and com cable from the Manager and replaced the 3A with a different one I had, I hooked everything back up, and then without changing a thing on the software or the Manager, guess what?... everything works properly. The computer screen even goes into "dirty room" status after a session. 3A or the computer software? It was definitely the 3A.

5th April 2006, 10:08 AM	#10 (permalink)
ADI Tech Support All Star Join Date: Nov 2004 Location: Branson, MO Posts: 146	Re: 3A parameters Can you start a session manually from the T-Max manager? If yes it's a software problem. If not a timer problem. Kevin Barrett ADI Tech Support

6th April 2006, 09:18 AM	#11 (permalink)
imported_Phiper Rookie Join Date: Feb 2006 Posts: 28	Re: 3A parameters I didn't put the "problem 3A" back inline.... were a little busy right now. I will hook it up to my spare Manager and try that.

7th April 2006, 08:35 AM	#12 (permalink)
Brian Oshman Off The Chain Moderator Join Date: Nov 2004 Location: The Sun Doctor, Califon, NJ Posts: 7,042	Re: 3A parameters What kind of bed is connected to this timer and is the same type of bed used at the other salon the same hooked to the timers that are giving you this problem? __________________ Three can keep a secret if two are dead.

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